JOB PURPOSE:
Reporting to the Director of Sales, General Manager, Marketing/Regional General Manager and Ownership, you will be responsible for providing sales and administrative support to the Sales team to ensure the smooth operation of the department.
ESSENTIAL JOB FUNCTIONS:
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Coordinating sales calls and client appointments
n - Solicit new and existing accounts to meet and exceed revenue targets through outside sales calls, on-site visits and sales tours, and networking in the local community n
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Preparing quotes and contracts for clients
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Travel within the local area to develop customer accounts and drive business into the specific hotel/cluster, increase market/customer share in all revenue streams
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Coordinating site inspections as required
n - Conduct yourself as a professional representative of the hotel at various industry tradeshows, conferences, and adhere to the guidelines of the budget and marketing plan n
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Maintaining hotel and Sales & Marketing databases
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Conducting research and competitive analysis to compile reports
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Assisting with Sales & Marketing projects
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Reports any unusual occurrences or requests to the manager or assistant manager.
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Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
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Work collaboratively with all departments to ensure proper group arrival, stay, and exit
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Point of contact for non-direct calls into the executive office/sales. Direct calls and emails for leads to the appropriate sales and catering managers
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Attends property Staff meetings, and other property specific meetings as requested by the General Manager/Director of Sales/Management
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Management and upkeep of BEOs
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Perform any other duties as and when assigned by management
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Must be able to travel
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QUALIFICATIONS & SKILLS:
Essential:
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High School Graduate or equivalent work-related experience.
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3-year experience in similar position, preferably in the hospitality environment.
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A proven performer in a fast paced, high volume and challenging role
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Professional communication and interpersonal skills
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Exceptional organizational and time management skills to achieve tight deadlines
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Meticulous attention to details with administration and data entry is essential
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Proficiency with CRM systems and Microsoft Office programs, particularly Outlook, Word and Excel
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Previous experience in a similar role within a hospitality office environment is preferred
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Knowledge of Lightspeed, Opera, Fosse, Merlin, Delphi or STS catering and sales systems is preferred.
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Exceptional grooming and personal branding
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Display a competent level of computer literacy.
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Must possess initiative, excellent guest service and decision making skills.
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Ability to type at least 40 words per minute.
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Ability to compute basic mathematical calculations.
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Ability to focus attention on guest needs, remaining calm and courteous at all times.
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Ability to work well under pressure coordinating multiple requests at any given time.
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Ability to work cohesively with other departments and co-workers as part of a team.
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Flexibility in schedule.
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Ability to schedule various services for individuals.
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Ability to perform job functions with minimal supervision.
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Ability to relay instructions and ask for help.
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