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Holiday Inn Express & Suites San Jose - Silicon Valley

Front Desk Supervisor

Holiday Inn Express & Suites San Jose - Silicon Valley, San Jose

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Job Summary:
We are looking for a Front Desk Supervisor to lead and manage the front desk operations of our hotel. The ideal candidate will be responsible for overseeing a team of front desk staff, greeting guests, addressing guest inquiries and complaints, and ensuring a professional lobby environment. Strong leadership, time management, organizational, and communication skills are essential.

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Compensation: $21 - $23 

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Key Responsibilities:

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  • Led and trained front desk staff, and managed shift schedules.
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  • Process guest check-ins, confirm reservations, assign rooms, and issue room keys.
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  • Handle confidential guest information with integrity.
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  • Resolve guest complaints and requests in a friendly, professional manner.
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  • Ensure the lobby and common areas are clean and welcoming.
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  • Manage cash drawer contents and transactions during shifts.
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  • Coordinate with Housekeeping/Maintenance to ensure room readiness.
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  • Process payments (cash, debit, credit) and check-outs, resolving any charges.
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  • Generate daily reports (arrivals, departures, special requests) and ensure accuracy.
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  • Supervise staff performance and complete performance reviews.
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  • Assist guests with directions and information about the property and local areas.
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  • Perform administrative duties such as filing and updating records.
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  • Ensure all front desk activities (bookings, appointments, calls, emails) are handled efficiently.
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  • Complete other duties as assigned.
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Requirements:

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  • Minimum 2 years of hospitality experience.
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  • Minimum 2 years of front desk experience.
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  • At least 1 year of supervisory experience, preferably in hospitality.
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  • Proficiency in Windows OS and company-approved spreadsheets and word processing.
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  • Strong verbal and written communication skills.
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  • Ability to handle guest complaints and resolve issues promptly.
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  • Ability to manage time effectively in high-pressure situations.
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  • High school diploma or equivalent.
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Physical Demands:

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  • Regularly required to walk, stand, and use hands to reach.
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  • Frequently required to stoop, kneel, crouch, or crawl.
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  • Must be able to lift and move up to 50 pounds occasionally.
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