Quantifind
Who You Are
You are a SaaS Customer Success Professional with 8-10 years of experience. You are someone with high emotional intelligence (EQ), which allows you to effectively engage with stakeholders at all levels. You have a natural ability to inspire and lead cross-functional teams, driving them toward achieving strategic objectives. You are capable of mapping out both the software deployment and implementation, as well as, the client's use in its operations. You have a high attention to detail, planning expertise, and execution. You can present complex ideas, processes, and methodologies in a clear and concise fashion to technical, non-technical, and executive stakeholders. You have the ability to adapt, to be flexible, and to learn quickly in a dynamic environment, and are excited to help define new processes as you grow. You empathize with your clients and embrace the role of client advocate within your own organization. You are innately curious and highly self-motivated.
Who We Are
Quantifind helps some of the world's biggest banks catch money laundering and other financial crimes. Quantifind also works with government agencies, using the same platform, to uncover criminal networks and safeguard government institutions. Unlike other players in this space, Quantifind delivers results as software-as-a-service (SaaS) with consumer-grade user experiences.
Quantifind is a data science technology company whose AI platform uncovers signals of risk across disparate and unstructured text sources. In financial crimes risk management, Quantifind's solution uniquely combines internal financial institution data with public domain data to assess risk in the context of Know Your Customer (KYC), Customer Due Diligence (CDD), Fraud Risk Management, and Anti-Money Laundering (AML) processes. Today these compliance processes are burdened by ever-increasing regulatory responsibilities and an expectation of frictionless transactions. Legacy technologies demand increasingly more human resources as the operations expand; Quantifind's solution offers a way to cut through the inefficiency and enhance effectiveness simultaneously.
What a Great Candidate Looks Like:
In this role, you will become a key member of a growing and close-knit team with the responsibility to ensure Quantifind delivers high quality solutions enabling our clients to achieve their goals. You will work closely with the Customer Success, Product, Data Science, Engineering, and Sales Teams to ensure Quantifind meets its customer commitments within project and contractual timelines.
As a Senior Customer Success Manager at Quantifind, you will be at the forefront of driving client satisfaction and success within the realm of large, complex financial institutions. You will leverage your considerable expertise in managing enterprise customer relationships to ensure that our high-value clients derive maximum value from our advanced AI-driven solutions. Your role will involve not only maintaining but also enhancing strategic relationships, ensuring seamless onboarding, and delivering exceptional support throughout the client lifecycle. This role will report directly to the VP of Customer Success.
Quantifind is currently using a hybrid mix of working from home and in the office, with regular in-person touchpoints and shared office space in NYC. Due to the location of our clients, our preference is an East Coast based candidate, with Atlanta, Georgia, and New York City, New York preferred.
The New York base salary range for this full-time position is $90,000 to $140,000. Our salary ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations.
We are an equal opportunity employer; we have a fun place to work and a devotion to succeeding together.
Will you join us? Apply now!
You are a SaaS Customer Success Professional with 8-10 years of experience. You are someone with high emotional intelligence (EQ), which allows you to effectively engage with stakeholders at all levels. You have a natural ability to inspire and lead cross-functional teams, driving them toward achieving strategic objectives. You are capable of mapping out both the software deployment and implementation, as well as, the client's use in its operations. You have a high attention to detail, planning expertise, and execution. You can present complex ideas, processes, and methodologies in a clear and concise fashion to technical, non-technical, and executive stakeholders. You have the ability to adapt, to be flexible, and to learn quickly in a dynamic environment, and are excited to help define new processes as you grow. You empathize with your clients and embrace the role of client advocate within your own organization. You are innately curious and highly self-motivated.
Who We Are
Quantifind helps some of the world's biggest banks catch money laundering and other financial crimes. Quantifind also works with government agencies, using the same platform, to uncover criminal networks and safeguard government institutions. Unlike other players in this space, Quantifind delivers results as software-as-a-service (SaaS) with consumer-grade user experiences.
Quantifind is a data science technology company whose AI platform uncovers signals of risk across disparate and unstructured text sources. In financial crimes risk management, Quantifind's solution uniquely combines internal financial institution data with public domain data to assess risk in the context of Know Your Customer (KYC), Customer Due Diligence (CDD), Fraud Risk Management, and Anti-Money Laundering (AML) processes. Today these compliance processes are burdened by ever-increasing regulatory responsibilities and an expectation of frictionless transactions. Legacy technologies demand increasingly more human resources as the operations expand; Quantifind's solution offers a way to cut through the inefficiency and enhance effectiveness simultaneously.
What a Great Candidate Looks Like:
- Minimum of a Bachelor's degree with a major in Financial Compliance, or STEM Field; a Master's degree is considered an advantage
- Minimum 8 years of experience managing enterprise customer relationships as a customer success or account management professional (particular experience working with large complex financial organizations preferred)
- Exceptional verbal and written communication skills and high EQ
- Understanding of software deployment architectures and data security, and privacy concepts
- Meaningful experience with Data Science and Machine Learning, and are familiar with their fundamental concepts
- Conversant in the agile software development process and relevant tools such as Atlassian Jira® and GitHub
- Ability to become an expert product user who can provide training and thought leadership to our customers
- Experienced in interacting directly with Application Programming Interfaces (APIs) and are familiar with common API protocols
- Familiar with common data formats such as CSV and JSON, as well as the methods and tools for reading, writing, and manipulating such data files
- Experience translating client business requirements to technical teams
- Experience translating client user feedback into product requirements
- Willingness to seek CAMS certification as a means of enhancing domain credibility
In this role, you will become a key member of a growing and close-knit team with the responsibility to ensure Quantifind delivers high quality solutions enabling our clients to achieve their goals. You will work closely with the Customer Success, Product, Data Science, Engineering, and Sales Teams to ensure Quantifind meets its customer commitments within project and contractual timelines.
As a Senior Customer Success Manager at Quantifind, you will be at the forefront of driving client satisfaction and success within the realm of large, complex financial institutions. You will leverage your considerable expertise in managing enterprise customer relationships to ensure that our high-value clients derive maximum value from our advanced AI-driven solutions. Your role will involve not only maintaining but also enhancing strategic relationships, ensuring seamless onboarding, and delivering exceptional support throughout the client lifecycle. This role will report directly to the VP of Customer Success.
- Lead Strategic Engagement: Serve as the primary point of contact for our key financial institution clients, guiding them through onboarding, adoption, and ongoing engagement to ensure they achieve their strategic goals.
- Drive Client Success: Oversee the success of strategic customers by ensuring that clients fully utilize our technology, driving renewals, expansions, and advocacy. Develop and implement best practices to optimize client value and satisfaction.
- Collaborate Across Functions: Work closely with senior leaders in Product, Engineering, Data Science, Marketing, and Sales teams to align client needs with Quantifind's capabilities and roadmap.
- Champion the Client: Act as the voice of the client within Quantifind, ensuring that their needs and feedback are communicated effectively to Product, Engineering, and other internal teams.
- Enhance Processes: Develop and refine processes for client engagement, management, and reporting to drive operational efficiency and effectiveness.
- Engage at All Levels: Interact with stakeholders from analysts and investigators to C-suite executives, tailoring your approach to each audience to maximize impact.
- Drive Product Feedback: Translate client feedback into actionable insights for the Product team, helping to shape the product roadmap and prioritize feature development.
- Travel: Expect occasional travel to client sites.
Quantifind is currently using a hybrid mix of working from home and in the office, with regular in-person touchpoints and shared office space in NYC. Due to the location of our clients, our preference is an East Coast based candidate, with Atlanta, Georgia, and New York City, New York preferred.
The New York base salary range for this full-time position is $90,000 to $140,000. Our salary ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations.
We are an equal opportunity employer; we have a fun place to work and a devotion to succeeding together.
Will you join us? Apply now!