RIT Solutions, Inc.
Sr. Systems Engineer (Imprivata SSO)
Rancho Cordova, CA Hybrid
Job Description
We are specifically seeking a Senior Systems Engineer with advanced expertise in Imprivata SSO and Duo MFA within healthcare environments. The ideal candidate will have extensive hands-on experience in endpoint management , third-level support , software deployment , and security best practices . A major responsibility will be integrating and supporting these systems, particularly Imprivata SSO and Duo MFA , in large-scale environments (5,000+ users). Additionally, the role requires project management expertise and a strong understanding of healthcare-specific systems, especially Epic applications . Experience with OKTH is a plus.
Key Expertise:
Imprivata SSO Support (Advanced Technical Skills):
Job Summary:
Information Technology is looking for a highly skilled Senior Systems
Engineer with 6+ years of experience to provide operational support and
technical expertise. The role requires hands on experience in implementing
and managing Imprivata SSO, Duo MFA, and related systems in healthcare
environments. The engineer will be responsible for optimizing and ensuring
the smooth operation of critical systems, driving efficiency, and supporting
integration across essential tools. Expertise in security best practices and
system performance is essential, with familiarity in OKTH implementation
being a plus. This position requires a senior-level engineer capable of
managing complex systems and collaborating across teams. The ideal
candidate will contribute to the effective deployment and maintenance of
technical solutions in healthcare settings.
Responsibilities
Imprivata SSO Support:
• Monitor, resolve, update, and escalate tickets in ServiceNow.
• Install software from Symantec.
• Test workflows and policies.
• Manage Active Directory (AD) Groups.
• Use the Imprivata Admin Console.
• Sync with AD.
• Manage users and computers.
• Apply user and computer policies.
• Manage stored user credentials.
• Generate reports for crossed accounts.
• Prepare for upgrades by ensuring computers are within
supported versions.
• Knowledge of Type I, Type 2, Type 3 machines (Private or MUD,
Autologons, Citrix Servers).
• Manage client-side registry settings.
Horizon VDI:
• Perform daily checks and remove stuck sessions.
• Add/remove/change printers.
• Provide general 3rd level support for TOC and Endpoint Support
Services.
• Resolve common issues such as profile failures, thin client
reboot/rebuild, and O365 credential issues.
WorkspaceOne:
• Assign iOS applications.
• Refresh iOS profiles.
• Perform iOS OS updates on demand for specific use cases.
• Manage device OG moves and retirements.
• Assign new device initial lifecycle profiles.
• Support BYOD device enrollment tokens.
• Provide general 3rd level support for TOC and Endpoint Support Services.
Duo MFA Support:
• Monitor, resolve, update, and escalate tickets in ServiceNow.
• Test workflows and policies.
• Manage AD Groups.
• Support iOS and Android configuration and troubleshooting.
• Manage settings, add/remove/update apps.
• Perform Duo Admin Console duties.
• Assign tokens.
• Sync with AD.
• Generate reports.
• Communicate with customers.
• Enforce security projects to remove phone call back method and SMS.
Endpoint Management/Operational Support:
• Manage and triage incoming tickets and requests.
• Deploy software packages to endpoints.
• Run reports in the Symantec console.
Required Technical Experience
• Epic Application integration experience
• Technical Project Management experience
• Subject Matter Expert with a minimum of 2 Years experience managing /deploying Imprivata Single Sign On in an enterprise organization of 5,000 users or more.
• Subject Matter Expert with a minimum of 2 Years experience managing and deploying Duo Multifactor Authentication in an enterprise organization of 5,000 users or more. Preferably in a health care organization.
• Subject Matter Expert with a minimum of 1 Years experience managing and deploying VDI in an enterprise organization of 5,000 endpoints or more. Preferably in a health care organization.
• Subject Matter Expert with a minimum of 5 Years experience endpoint
management/operational support in an enterprise organization of 5,000 endpoints or more.
• 2 years' experience using Active Directory Users and Computers.
• Experience working in health care organization with HIPAA regulations.
• Must have excellent written and communication skills with experience working with staff at all levels.
Rancho Cordova, CA Hybrid
Job Description
We are specifically seeking a Senior Systems Engineer with advanced expertise in Imprivata SSO and Duo MFA within healthcare environments. The ideal candidate will have extensive hands-on experience in endpoint management , third-level support , software deployment , and security best practices . A major responsibility will be integrating and supporting these systems, particularly Imprivata SSO and Duo MFA , in large-scale environments (5,000+ users). Additionally, the role requires project management expertise and a strong understanding of healthcare-specific systems, especially Epic applications . Experience with OKTH is a plus.
Key Expertise:
Imprivata SSO Support (Advanced Technical Skills):
- Imprivata Appliance Management : Expertise in configuring and maintaining Imprivata appliances, including system upgrades, settings, domains, and agents.
- uthentication Modalities : In-depth experience with various Imprivata-supported authentication methods such as biometric authentication, smart cards, and proximity cards.
- User Policy Configuration : Proficiency in creating and managing Imprivata user policies, including access controls and authentication workflows (familiarity with Type I, Type 2, Type 3 machines, Citrix Servers).
- System Integration : Expertise in integrating Imprivata with systems like EHRs, VDI environments, and mobile device management solutions.
- Incident Management : Strong background in monitoring, resolving, updating, and escalating incidents via ServiceNow.
- pplication Profiling : Advanced skills in profiling web and custom applications for single sign-on.
- Logs and Reporting : Proficiency in using Imprivata's logging and reporting tools to track system performance and resolve issues.
- Identity Proofing & Enrollment : Experience with identity proofing processes, user enrollments, and Digicert configuration.
- ctive Directory : Experience managing AD Groups and syncing Imprivata SSO with AD.
- Experience with monitoring, resolving, and escalating tickets in ServiceNow.
- bility to test workflows and policies, manage AD Groups, and provide iOS/Android configuration and troubleshooting.
- Perform Duo Admin Console duties such as assigning tokens, syncing with AD, and generating reports.
- Enforce security projects to phase out phone call-back methods and SMS.
Job Summary:
Information Technology is looking for a highly skilled Senior Systems
Engineer with 6+ years of experience to provide operational support and
technical expertise. The role requires hands on experience in implementing
and managing Imprivata SSO, Duo MFA, and related systems in healthcare
environments. The engineer will be responsible for optimizing and ensuring
the smooth operation of critical systems, driving efficiency, and supporting
integration across essential tools. Expertise in security best practices and
system performance is essential, with familiarity in OKTH implementation
being a plus. This position requires a senior-level engineer capable of
managing complex systems and collaborating across teams. The ideal
candidate will contribute to the effective deployment and maintenance of
technical solutions in healthcare settings.
Responsibilities
Imprivata SSO Support:
• Monitor, resolve, update, and escalate tickets in ServiceNow.
• Install software from Symantec.
• Test workflows and policies.
• Manage Active Directory (AD) Groups.
• Use the Imprivata Admin Console.
• Sync with AD.
• Manage users and computers.
• Apply user and computer policies.
• Manage stored user credentials.
• Generate reports for crossed accounts.
• Prepare for upgrades by ensuring computers are within
supported versions.
• Knowledge of Type I, Type 2, Type 3 machines (Private or MUD,
Autologons, Citrix Servers).
• Manage client-side registry settings.
Horizon VDI:
• Perform daily checks and remove stuck sessions.
• Add/remove/change printers.
• Provide general 3rd level support for TOC and Endpoint Support
Services.
• Resolve common issues such as profile failures, thin client
reboot/rebuild, and O365 credential issues.
WorkspaceOne:
• Assign iOS applications.
• Refresh iOS profiles.
• Perform iOS OS updates on demand for specific use cases.
• Manage device OG moves and retirements.
• Assign new device initial lifecycle profiles.
• Support BYOD device enrollment tokens.
• Provide general 3rd level support for TOC and Endpoint Support Services.
Duo MFA Support:
• Monitor, resolve, update, and escalate tickets in ServiceNow.
• Test workflows and policies.
• Manage AD Groups.
• Support iOS and Android configuration and troubleshooting.
• Manage settings, add/remove/update apps.
• Perform Duo Admin Console duties.
• Assign tokens.
• Sync with AD.
• Generate reports.
• Communicate with customers.
• Enforce security projects to remove phone call back method and SMS.
Endpoint Management/Operational Support:
• Manage and triage incoming tickets and requests.
• Deploy software packages to endpoints.
• Run reports in the Symantec console.
Required Technical Experience
• Epic Application integration experience
• Technical Project Management experience
• Subject Matter Expert with a minimum of 2 Years experience managing /deploying Imprivata Single Sign On in an enterprise organization of 5,000 users or more.
• Subject Matter Expert with a minimum of 2 Years experience managing and deploying Duo Multifactor Authentication in an enterprise organization of 5,000 users or more. Preferably in a health care organization.
• Subject Matter Expert with a minimum of 1 Years experience managing and deploying VDI in an enterprise organization of 5,000 endpoints or more. Preferably in a health care organization.
• Subject Matter Expert with a minimum of 5 Years experience endpoint
management/operational support in an enterprise organization of 5,000 endpoints or more.
• 2 years' experience using Active Directory Users and Computers.
• Experience working in health care organization with HIPAA regulations.
• Must have excellent written and communication skills with experience working with staff at all levels.