Front Desk Supervisor Overnight

Location

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Barton Creek Resort & Spa

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Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you.

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Omni Barton Creek Resort and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match.

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Job Description

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Omni Hotels & Resorts is seekingOvernight Front Desk Supervisorfor the beautiful Barton Creek Resort & Spa!

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If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni!

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We are proud to announce that we are ranked among the best resorts in Texas:Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024

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The role of the Overnight Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible handling guest issues and forwarding along as needed.

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Responsibilities

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  To be thoroughly acquainted with all check-in policies and procedures.

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  To be experienced with various guest scenarios.

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  To be familiar with all technical equipment related to the Front Desk.

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  To be familiar with all hotel facilities and offerings.

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  To understand the influence and importance of all departments on the Front Desk.

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  Responsible for the training of new associates.

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  Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager.

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  Understand and be able to perform rooms control duties.

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  Broad knowledge of Epitome, Synergy and Vingcard systems.

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  Familiar with all reservation special packages.

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  Understand all radio codes and emergency procedures.

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Qualifications

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  Previous experience in a four diamond or covention resort preffered.

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  At least one year in a front office position required.

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  Attain a high propensity for customer service.

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  Previous cash handling experience.

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  Ability to stand for prolonged periods of time.

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  May require working overnight shift.

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  Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)

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Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster ( and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement ( If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to

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Job LocationsUS-TX-Austin

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Posted Date1 month ago(7/2/2025 3:42 PM)

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Requisition ID 2025-124790

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of Openings 1

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Category (Portal Searching) Front Office Operations