Print Industry Senior Field Service Engineer

IronRoad is conducting a confidential search for a Senior Field Service Engineer from the print, packaging or wide format industry . Our search is being done for our Solon, Ohio client. We are looking for a high energy individual with a can-do attitude that shares their great vibe throughout the organization. This person should be very detail oriented and have a high level of customer service. This individual can be based in Ohio / Indiana / Illinois / Wisconsin or Kentucky. This is a direct hire position and compensation will be based on skill & experience determined with the hiring manager. If you feel that your skill & experience compliment the job requirements below, we would love to hear from you!

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Summary

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With little or no supervision, the Senior Field Service Engineer performs maintenance and repair to all equipment in a highly skilled, safe, and professional manner. This position requires an employee to possess a high degree of independent judgment and have industry experience (printing, packaging, wide format).

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Job Duties/Responsibilities

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• Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.
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• Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
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• Maintains customer confidence by keeping service information confidential.
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• Updates job knowledge by participating in educational opportunities such as Vendor training and trade shows; reading professional publications and product manuals.
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• Accomplishes operations and organization mission by completing related results as needed.
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• Responsible for pickup and delivery of equipment and parts to and from outside vendors and other locations for purchase and/or repair when needed.
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• Checks out, familiarizes, and demonstrates equipment for customers.
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• Completes required documentation of work for customer and employer records, including but not limited to: Service Records; Service Tickets for billing; Warranty records; Expense Reports; purchase records; and other documentation required to maintain Equipment Warranty & Service Records.
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• Includes high level of travel periodically
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Other Skills

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• Basic verbal and written skills
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• Intermediate knowledge of tools
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• Teamwork skills
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• Customer service skills
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Qualifications

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1. Education: HS or GED
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2. Experience: 5+ Years Operator or Technical Service Experience
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3. Manufacturer-sponsored training preferred
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4. Electrical Schematics and advanced mechanical skills required
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5. Maintain a current and valid driver's license and is insurable under the corporate umbrella policy
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Physical Requirements

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• Sitting - Required to sit for extended periods of time without being able to leave the work area, including driving or riding in a vehicle for extended periods of time.
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• Standing - Required to remain on his or her feet in an upright position for continuous periods of time without being able to leave the work area.
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• Walking - Required to walk considerable distances in the facility during the course of his or her work (Includes walking to and from work area, cafeteria, parking etc.)
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• Lifting - Required to raise or lower objects from one level to another regularly during the shift.
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• Pulling and/or Pushing -- Requires exerting force up to a certain number of pounds on a regular basis so that the object is moved to or away from the employee.
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• Carrying -- Required, on a regular basis, to carry objects in his or her arms or on the shoulder(s), including personal tools and work supplies.
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• Grasping -- Requires that the employee regularly pick up objects with fingers.
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• Reaching - Required to use the hands and arms to reach for objects.
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• Stooping and Crouching -- Regularly required to bend forward by bending at the waist or by bending legs and spine.
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• Crawling -- Required to work in a confined space and to crawl and move about on his or her hands and knees.
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• Color Determination -- Requires color determination vision (no color blindness).
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• Near Acuity -- Requires clarity of vision at 20 feet or more, with or without corrective lenses.
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• Speaking -- Requires expressing ideas by the spoken word.
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• Listening -- Requires the perception of speech or the nature of sounds in the air.
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Work environment: While performing the duties of this job, the employee is periodically exposed to a noise level that is usually moderate to heavy.

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Benefits:

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Medical, Dental, Vision

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401(k) investment plans

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Job Type : Full-time

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Pay : $75,000 to $85,000 annually based on skills and experience and determined by the hiring manager.