Shades of Grey HR
Job Title: Front Desk Associate
Job Location: Lancaster OH
Pay Rate: $12/hr
Position Summary
Are you a natural leader with a hospitality mindset and the drive to grow? We're looking for a dedicated Front Desk Associate to deliver exceptional guest service while supporting the operational rhythm of our hotel. This role is ideal for someone with a strong background in food service or customer-facing environments who thrives under pressure and is eager to take initiative.
Key Responsibilities
- Deliver smooth and professional check-in/check-out experience
- Respond to guest needs and resolve issues with confidence and care
- Maintain accurate front desk operations, including cash handling and shift reports
- Collaborate across departments (housekeeping, breakfast, etc.) to support daily operations
- Encourage positive guest experiences through proactive service and attention to detail
- Support lead generation for group stays, extended stays, and local bookings
- Track guest satisfaction through feedback and digital platforms
- 3+ years experience at Hilton Hotels OR 6+ years in fast food or casual dining (front-of-house roles preferred)
- Strong decision-making skills and a calm, solution-oriented mindset
- Flexible availability, especially for weekend and second shifts
- Tech-comfortable - we'll train you on our reservation and POS systems