Service Advisor

The Ford Store Morgan Hill Service Department is expanding and we are looking for an experienced Service Advisor! We are always willing to train the right person with a great attitude.

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We are the #1 retail volume Ford dealer in the entire bay area and need more personnel to service our expanding customer base!

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Qualified candidates must possess strong communication skills and have an exceptional CSI track record. Integrity and dealership experience is a must.

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We offer excellent compensation and a benefits package that includes medical, dental, life and 401k plan. Other benefits include discounts on purchases of new Ford Vehicles, AT&T products and Dell Computer products etc.

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The Ford Store Morgan Hill is a Drug Free & Equal Opportunity Employer.

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The Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $15.50. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance.

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Benefits:

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• 401(k)
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• Dental insurance
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• Employee discount
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• Health insurance
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• Life insurance
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• Paid time off
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• Retirement plan
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Day range:

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• Weekend availability
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Shift:

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• Day shift
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License/Certification:

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• Driver's License (Preferred)
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Work Location: One location

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Job-Specific Expectations

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Determine costs and completion date. Communicate expected repair time to customer.

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Analyze progress to maximize efficiency and maintain high quality of repairs.

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Prior to the start of a repair job, ascertain the correct part numbers on repair orders and help the parts department pull and post the appropriate parts.

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Diagnose problems correctly and accurately describe those problems on the repair order.

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Together with the service department manager work to establish and maintain an effective and proficient service department with excellent customer satisfaction.

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Be available to aid technicians as appropriate if they have having trouble completing service work.

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Produce accurate estimates for customer repairs.

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Provide cashier transactions when needed.

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Adhere to procedures for timely and proficient dealing of warranty items such as correct storage and labeling.

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Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required.

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Start and finalize repair orders for warranty, customer paid, and internal repair.

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Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.

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Be polite and friendly and greet customers promptly.

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Conduct telephone transactions courteously, and quickly.

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Provide excellent customer service for all customers whether external and internal.

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Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle.

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Notify customers promptly regarding any delays, changes, or additional work that is required.

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When repeat repairs are presented, give special attention as needed to make sure the issue is corrected.

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Do not make commitments to customers that cannot be met, or are not likely to be met. Communicate with customers to keep expectation levels appropriate.