Clinica Sierra Vista
Clinica Sierra Vista is excited to be one of the largest Federally Qualified Health Centers in the Nation! We're honored to serve the men and women of the fields. We also offer care and support to the inner city, the rural and isolated, those of low, moderate, and fixed incomes, and families from an array of cultural backgrounds who speak several languages. We don't inquire about immigration status because we simply don't need to know. If you come to us, we will treat you like any other patient.
As we grow our team, we are looking for individuals who believe the patient is always #1.
Why work for us?
We're looking for someone to join our team as a Lead Care Coordinator-ECM who:
The Lead Care Coordinator will oversee the Enhanced Care Management (ECM) schedule for the Care Coordinators (CC) and will provide guidance to field staff regarding routine patient assistance, technical and supportive functions under the direction of the Supervisor. The Lead Care Coordinator will conduct routine audits with field staff including joint visits and documentation overview. Acts as a preceptor/mentor to other CCs and is a subject matter expert in CC functions. This position will demonstrate strong leadership and communication skills. The Lead Care Coordinator is expected to participate in continuous improvements in quality and the patient experience. This position will model, train, and promote high functioning support staff from all experience levels.
Essential Functions:
You'll be successful with the following qualifications:
Clinica Sierra Vista values human rights, goodwill, respect, inclusivity, equality, and recognizes that the organization derives its strength from a rich diversity of thoughts, ideas, and contributions. As leaders in healthcare industry, we aspire to be an employer of choice by promoting an organizational culture that reflects these core values. We seek to attract, develop, and retain a talented and dedicated workforce where people of diverse races, genders, religions, cultures, political affiliations and lifestyles thrive. Our goal is to create a welcoming and inclusive environment that empowers our employees to provide the highest level of service to our community of residents and businesses; they're counting on us.
Clinica Sierra Vista is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team!
As we grow our team, we are looking for individuals who believe the patient is always #1.
Why work for us?
- Competitive pay which matches your abilities and experience
- Health coverage for you and your family
- Generous number of vacation days per year
- A robust wellness plan and health club discounts
- Continuing education assistance to grow and further your talents
- 403(B) plan with company matching
We're looking for someone to join our team as a Lead Care Coordinator-ECM who:
The Lead Care Coordinator will oversee the Enhanced Care Management (ECM) schedule for the Care Coordinators (CC) and will provide guidance to field staff regarding routine patient assistance, technical and supportive functions under the direction of the Supervisor. The Lead Care Coordinator will conduct routine audits with field staff including joint visits and documentation overview. Acts as a preceptor/mentor to other CCs and is a subject matter expert in CC functions. This position will demonstrate strong leadership and communication skills. The Lead Care Coordinator is expected to participate in continuous improvements in quality and the patient experience. This position will model, train, and promote high functioning support staff from all experience levels.
Essential Functions:
- Leadership:
- Assist the field staff in achieving excellence and promoting a positive work environment.
- This position will act as a "subject matter expert" in roles, duties, scope of practice, and workflows of the Care Coordinator team.
- Mentor/train the CC team to continually improve performance and skill level.
- Models a culture of safety and "speaking up". Ensures that the CCs are following policies.
- Assist in trainings and completion of staff competencies.
- Perform administrative tasks assigned by the Program Supervisor.
- Monitor staff schedules and PTO requests to ensure adequate staff coverage at all times.
- Reasonable and predictable in person attendance.
- Perform introductory and annual employee reviews, competency forms, and provide constructive feedback on their performance to help meet organizational and professional goals
- Quality :
- Review charts, and encounters for completeness and assess follow-up as needed to close care gaps and/or Community resources.
- Track patient caseload per field staff
- Works collaboratively with field staff on programs to improve patient outcomes. Assist in organizing and participating in quality improvement activities using the Plan-Do-Study-Act (PDSA) model.
- Responsible for ensuring proper program documentation and program reporting requirements.
- Patient Experience
- Demonstrate and model excellent customer service skills and assist the Program Supervisor and Field Care Coordinators in providing timely resolution to patient concerns as needed.
- Ensure that support provided to the ECM members is member-centered and mission-focused. This position will continuously look to seek improvements and help implement best practices.
- Assist in the development of processes to reduce wait times, address barriers, and other concerns to increase efficiency.
You'll be successful with the following qualifications:
- Knowledge of Enhanced Care Management Program and DHCS CalAIM
- Two (2) years of experience in a leadership position; preferably in a Federally Qualified Health Center (FQHC).
- Possess and maintain a California Driver's license.
- Ability to effectively communicate, advise, teach, and guide preceptees.
- Work collaboratively with a team, supporting each team member, and working towards one common goal.
- Must adhere to CSV's employee health/immunization requirements or provide a valid approved exemption request.
Clinica Sierra Vista values human rights, goodwill, respect, inclusivity, equality, and recognizes that the organization derives its strength from a rich diversity of thoughts, ideas, and contributions. As leaders in healthcare industry, we aspire to be an employer of choice by promoting an organizational culture that reflects these core values. We seek to attract, develop, and retain a talented and dedicated workforce where people of diverse races, genders, religions, cultures, political affiliations and lifestyles thrive. Our goal is to create a welcoming and inclusive environment that empowers our employees to provide the highest level of service to our community of residents and businesses; they're counting on us.
Clinica Sierra Vista is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team!