Automotive Service Advisor / Assistant Manager

Automotive Service Advisor / Assistant Manager
Join Our Fast-Paced, Customer-Focused Team!

Are you a charismatic , energetic , and process-driven professional with a passion for delivering outstanding customer service in the automotive industry? Do you thrive in a fast-paced dealership environment and have the initiative and attitude to do whatever it takes to succeed? If so, we want to hear from you!

We are a well-established, family-owned, multi-franchise automotive dealer group representing Ford, Nissan, Chrysler, Dodge, Jeep, and Ram, seeking a Service Advisor/ Assistant Manager to join our dynamic team. This is a leadership role for someone with a proven track record in automotive dealership service operations and a deep understanding of key performance indicators (KPIs), service benchmarks, and operational excellence .

Responsibilities:

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• Greet customers with professionalism and enthusiasm
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• Write and manage repair orders from intake to delivery
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• Communicate effectively with technicians and parts department
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• Maintain high levels of CSI (Customer Satisfaction Index)
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• Monitor and manage daily service department workflow
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• Assist in coaching and supporting service advisors and support staff
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• Track and analyze department KPIs and performance metrics
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• Help implement and maintain efficient service processes and best practices
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• Step up and lead when the Service Manager is unavailable
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Qualifications:

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• Minimum 3 years of experience in an automotive dealership service department
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• Proven understanding of service department KPIs (ELR, hours per RO, CSI, etc.)
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• Strong customer service skills with a people-first mentality
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• High energy, self-motivated, and “whatever-it-takes ” attitude
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• Excellent communication, organizational, and leadership skills
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• Experience with DMS systems (e.g., Dealertrack, CDK, Reynolds & Reynolds) preferred
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• Bilingual a plus, but not required
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What We Offer:

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• Competitive pay plan (salary + performance bonuses)
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• Health, dental, and vision benefits
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• 401(k) retirement plan
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• Paid time off and holidays
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• Supportive and high-performance team culture
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• Opportunity for career growth and advancement
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Apply today and bring your drive and leadership to a service department that values excellence, efficiency, and exceptional customer care.

We are an equal opportunity employer and value diversity in our workplace.