Tata Consultancy Services
Must-Have Skills:
Good-to-Have
Responsibility of / Expectations from the Role
Salary Range-$100,000-$140,000 a year #LI-KR1
- Strong development experience in .NET and Java frameworks.
- Proven leadership managing SRE and DevOps teams.
- Incident and problem management using ServiceNow.
- Expertise in Observability: AppDynamics, PagerDuty, Grafana, Splunk.
- Deep understanding of CI/CD with Azure ADO, GitHub, Maven, Gradle.
- Automated regression and performance testing experience with Selenium, JMeter.
- Experience building self-healing systems.
- Strong skills in root cause analysis (RCA) and problem identification.
- Ability to define and enforce SLAs and response metrics.
- Document and maintain version-controlled knowledge repositories.
- Exposure to self-healing systems in SRE or DevOps context.
Good-to-Have
- Certifications in AWS/GCP/Azure
- Experience working in a Travel/Tourism industry
Responsibility of / Expectations from the Role
- Lead implementation of automation and self-healing deliverables across teams.
- Design and drive observability dashboards and proactive alert systems.
- Define, track and report SLA adherence, MTTR, and ticket lifecycle metrics.
- Establish an incident audit and RCA review processes with version control.
- Coordinate cross-functional teams in incident escalation and resolution.
- Mentor SRE engineers and drive continuous improvement efforts.
- Ensure usage of standardized templates for knowledge management and RCA.
- Implement risk-based testing strategies and shift-left practices.
Salary Range-$100,000-$140,000 a year #LI-KR1