Moxi The Wolf Museum of Exploration
Guest Service Ambassador (Part-Time, Non-exempt)
Position Summary
MOXI seeks a Guest Services Ambassador to play a critical role in advancing MOXI's mission. This position will be responsible for covering all three areas of MOXI's front end: The Front Desk, Greeter, and the Museum Store. The ideal candidate will be an enthusiastic, dependable, and detail-oriented individual, familiar with proper cash handling techniques, exhibiting excellent customer service skills, and committed to positively impacting our guests' experience.
Report to: Guest Services Manager
Pay: $20/hour - $21/hour
Responsibilities for Front Desk:
Responsibilities for Greeter:
Requirements, Skills & Qualifications
Education and Experience requirements:
Benefits
About MOXI
MOXI, The Wolf Museum of Exploration + Innovation® is dedicated to igniting learning through interactive experiences in science and creativity. Located in the heart of Santa Barbara's vibrant Funk Zone at 125 State Street, the museum is LEED-certified Gold and serves guests of all ages through its hands-on exhibits and education programs. MOXI is a 501(c)(3) nonprofit organization generously supported by its daily guests, members, facility rentals, and donations from individuals, foundations, and corporate partners.
Who we are
MOXI is a collaborative, creative, and fun place to work. Our team is guided by a set of core values that help create a joyful place where we empower curious minds to explore the world.
We are Playful. We are collaborative. We are experimenters - we take risks and embrace failure. We believe that diversity is critical to creativity.
How to apply
To be considered, all applicants must submit a cover letter and a resume.
Website:
MOXI is an equal opportunity employer committed to diversity at all levels.
Position Summary
MOXI seeks a Guest Services Ambassador to play a critical role in advancing MOXI's mission. This position will be responsible for covering all three areas of MOXI's front end: The Front Desk, Greeter, and the Museum Store. The ideal candidate will be an enthusiastic, dependable, and detail-oriented individual, familiar with proper cash handling techniques, exhibiting excellent customer service skills, and committed to positively impacting our guests' experience.
Report to: Guest Services Manager
Pay: $20/hour - $21/hour
Responsibilities for Front Desk:
- Greet and welcome guests proactively in a friendly, professional manner.
- Answer questions and provide information about MOXI and the surrounding area.
- Responsible for selling general admission tickets, Memberships, and programs to visitors, both at the Front Desk and at the self-serve kiosks.
- Abide by all Front Desk and cash handling policies and procedures.
- Learn and operate point of sale (POS) system with accuracy and efficiency.
- Answer and redirect phone calls and emails.
- Receive mail and packages and sort as appropriate.
- Manage guest requests, complaints, and praises in a positive, helpful manner.
- Direct internal concerns to management.
- Effectively manage queue lines while interacting with guests.
- Assist with special events at MOXI.
- Replenish informational brochures and pamphlets as needed.
- Maintain current knowledge of museum events, programs, Memberships, and exhibits.
- Support MOXI staff with light clerical duties including data entry, sorting, document assembly, and mail stuffing.
- Report all safety concerns to proper authorities.
- Make periodic public announcements.
- Implement guest surveys.
- Other duties as assigned.
Responsibilities for Greeter:
- Welcome guests as soon as they enter the museum.
- Assist guests with use of our self-serve kiosks.
- Scan in tickets and check in MOXI Members.
- Be present in the store if there is no other staff member available.
- Wish every guest well as they exit the museum.
- Other duties as assigned.
- Counting in the Store cash drawer.
- Assist the Museum Store Manager with restocking and tidying up of the Store space.
- Assist the Museum Store Manager with receiving store inventory, when needed.
- Be present in the store if there is no other staff member available.
- Ringing in transactions using the Store's POS system.
- Closing out the Store cash drawer and deposit at the end of the business day.
- Other duties as assigned.
Requirements, Skills & Qualifications
- Passion for creating a world-class museum that is recognized as a truly outstanding educational experience.
- Enthusiasm for working in an organization where change is frequent, the structure is evolving, and flexibility, teamwork, and good humor are absolute necessities.
- Excellent customer service skills.
- Excellent interpersonal skills: must be receptive to the ideas of others and able to work cooperatively to prioritize tasks and accommodate many different and conflicting concerns.
- Strong communication skills, both oral and written.
- Must be able to maintain confidentiality with sensitive information.
- POS and cash handling experience.
- Ability to multitask and prioritize in a fast-paced, busy environment.
- Conscientious and detail-oriented; must have an appreciation of the necessity of following through with paperwork, record-keeping, and documentation.
- Ability to organize and prioritize varied tasks in a manner that most effectively serves the needs of the organization.
- Proficiency in all Microsoft Office applications and ability to learn new systems and adapt to emerging technologies.
- Awareness of issues relating to access and inclusion and the ability to build inclusive and accessible programs.
- Spanish fluency a plus.
Education and Experience requirements:
- Experience in customer service preferred.
- Must be 18 years or older.
- This is a part-time position expected to work 12 - 25hrsweek.
- This position requires the ability to work a flexible schedule of both weekdays and weekends, holidays, evenings, and some early mornings.
- Predictable and timely attendance is required.
- Candidate must be able to bend, squat, and lift up to 20 lbs.; work with multiple technologies; stand for extended periods of time; troubleshoot and problem solve.
- Communicate effectively and courteously with a variety of people verbally and in writing.
- Reasonable accommodation may be made to allow individuals with disabilities to perform the essential functions.
- Growth-centered work environment that includes professional development opportunities.
- Fun and creative organizational culture.
- Free membership after 3 months
- Tickets for family and friends - 4 annually
- Free admission into local museums including, Santa Barbara Museum of Art, Lotusland, and Santa Barbara Zoo.
- Free ASTC membership for museums across the country.
- Discounts for Happy Hours at MOXI (if 21+).
- Free coffee and snacks
- Monthly events for Staff (Birthday, employee celebrations, etc.)
Benefits
- 40 Hours of Paid Sick Time - accrued.
About MOXI
MOXI, The Wolf Museum of Exploration + Innovation® is dedicated to igniting learning through interactive experiences in science and creativity. Located in the heart of Santa Barbara's vibrant Funk Zone at 125 State Street, the museum is LEED-certified Gold and serves guests of all ages through its hands-on exhibits and education programs. MOXI is a 501(c)(3) nonprofit organization generously supported by its daily guests, members, facility rentals, and donations from individuals, foundations, and corporate partners.
Who we are
MOXI is a collaborative, creative, and fun place to work. Our team is guided by a set of core values that help create a joyful place where we empower curious minds to explore the world.
We are Playful. We are collaborative. We are experimenters - we take risks and embrace failure. We believe that diversity is critical to creativity.
How to apply
To be considered, all applicants must submit a cover letter and a resume.
Website:
MOXI is an equal opportunity employer committed to diversity at all levels.