TEEMA
Job Title: Customer Service Manager Job ID: 80341 Location: San Diego, California What you will be doing:
What you must have:
- Effectively drive the day-to-day internal/external communication to include responding to customer email and phone inquiries
- Respond to and resolve pricing and/or invoice issues by partnering with appropriate groups
- Submit customer RFQ's to Salesforce.com.
- Provide effective updates and be in constant communication with those internally and externally to the company
- Provide PO acknowledgement, confirm PO accuracy, maintain PO tracker, ensure invoice issuance to PO
- Track Non-Recurring Expenses (NRE), Rebates, Monthly Billing Process
- Create Sales Orders for multiple groups with different needs, requiring attention to detail and flexibility
- Provide forecast and commit analysis using MS Excel with proficiency with Pivot Tables and VLOOKUP
What you must have:
- Position requires a Bachelor's Degree and a minimum of 5 years of relevant experience and/or industry background
- Must have excellent customer relationship skills, and be able to handle complex requests
- Proficiency with Microsoft PowerPoint and Excel with demonstrated ability to use Pivot Tables, VLOOKUP, etc.
- Must have strong organizational skills and be able to multi-task and prioritize daily activities
- Excellent verbal and written communication skills
- Flexibility to work with multiple teams, including other locations
- Strong work ethic with flexibility to work hours to support and meet deadlines
- Demonstrated experience having direct customer interface
- Proven problem-solving skills with an attention to detail
- Ability to be self-directed and work independently as well as within a team
- This is a career-oriented position that requires flexibility with hours to support the business needs and total commitment towards customer service