Harley Davidson Service Advisor

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Join the Iron Steed Harley-Davidson Family
Are you passionate about Harley-Davidson and eager to share that excitement with others? Iron Steed H-D is looking for someone with a great attitude who thrives in a fast-paced, fun, and customer-focused environment.
Buying a Harley-Davidson motorcycle is a life-changing decision that opens the door to an entirely new lifestyle. As a team member, you'll play a key role in introducing new riders to this world-providing exceptional service, guidance, and a welcoming experience.
We offer extensive training and access to industry-leading tools to help you build your skills and succeed. This is your opportunity to join one of the most dynamic and fastest-growing Harley-Davidson dealerships in California.
About Iron Steed Harley-Davidson
At Iron Steed Harley-Davidson, fulfilling dreams of personal freedom isn't just a motto-it's our purpose and passion. Located in Vacaville, CA, we're committed to delivering exceptional customer experiences that reflect the spirit of the Harley-Davidson lifestyle.
We're not just a dealership-we're riders ourselves. We understand our customers because we live the same dream they do. Whether it's on the sales floor or out on the open road, we take pride in being part of something bigger: a community built on freedom, adventure, and camaraderie.
We are Iron Steed Harley-Davidson!
Job Data
Job Title......................
Service Advisor
Department..................
Service Department
Supervisor...................
Service Manager
Summary Description
The primary function of the Service Advisor is to take in customers motorcycles and determine customer concerns and service needs, up-sell additional products and services, schedule appointments, write-up repair orders, assign jobs to Service Technicians and communicate job status to customers. Assure high levels of service department proficiency and quality of work by assisting the service manager with quality control, efficiency of technicians, and by dispatching major service work in a timely manner.
Key Result Areas

• Major Vehicle Service
• Quality Control
• Service Department Proficiency

• Greet customers immediately, in a courteous and friendly manner.
• Provide excellent customer service to all dealership customers.
• Clearly describe service issue/repair on repair order with proper customer approval.
• Able to prepare a wreck/damage repair order accurately with all parts and labor after Technician had inspected the motorcycle.
• Assist the Service Manager in maintaining a smooth running and efficient service department with a high degree of customer satisfaction.
• Promptly communicate with customers about any changes, delays, or additional work needed and get approval for any additional costs.
• Review work-in-progress to ensure quality and timeliness.
• Sell additional services by pointing out service specials, new products or additional work needed.
• Open and close all customer paid, warranty and internal repair orders.
• Avoid making commitments which cannot (or likely won't) be met. Set customer expectations to level where they will likely be met.
• Be familiar and efficient with all phases of the computer system required for service and parts management.
• Determine the correct part numbers on repair orders and assist the parts department with picking and posting of parts before the job starts.
• Familiar and knowledgeable with P&A and aftermarket parts catalogs and service manuals.
• Perform cashier functions, as needed.

• Provide superior customer service to both internal and external customers
• Greet customers immediately, in a courteous and friendly manner.
• Handle telephone transactions quickly, and courteously.
• Promptly notify customers of any changes, delays, or additional work needed.
• Sell additional services by pointing out service specials or additional work needed.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to "Make Things Right".
• Give special attention to repeat repairs to ensure the situation is corrected.
• Avoid making commitments which cannot (or likely will not) be met. Set customers' expectations to a level where they will likely be met.

• As assigned.

• No Exempt Supervisory Responsibilities.

• Treat all employees and customers fairly, courteously, and with dignity.
• Model superior customer service behavior for all interactions with customers and employees.
• Be prompt and available for flexible scheduling.
• Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager.
• Focus on quality.
• Demonstrate an interest in growing the service business.

• Superior communication and customer service skills.
• Ability to get along with a broad customer base.
• Knowledge and experience with servicing Harley-Davidson/Buell motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Experience with point-of-sale and Parts and Service management computer software or the ability to quickly learn due to general knowledge and experience with computers.
• Current, valid motorcycle license.

• The noise level in the work environment is usually loud.
• Requires the use of both hands.
• Frequently required to bend, stoop, crouch, reach, handle tools, and lift 50lb. of material.
• Frequently requires the ability to balance and push a 900lb. motorcycle.

• Frequently works near moving mechanical parts.
• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally, exposed to exhaust fumes or other airborne particles.