Work Location Type: OnsitennAbout Grainger:nnW.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit position is hourly. The anticipated base pay compensation range for this position is $23.00 and $26.00nnRewards and Benefits:nnMedical, dental, vision, and life insurance coverage starts on day one of employment.nAccess to up to 50% of your paycheck based on hours worked before payday.n18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.n6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.nEmployee discounts, parental leave, and other benefits.nSafety shoes provided (where applicable).nnFor additional information and details regarding Grainger’s benefits, please click on the link below:nn pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.nnThe anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.nnGrainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.nnOnsite Service RepresentativennPosition Details:nnThe Onsite Services Representative (OSR) reports to a Supervisor or Manager of Onsite Services and supports assigned customers by managing their inventory, providing outstanding customer service, driving account growth though customers' inventory management (KeepStock) program. Onsite Service Representatives (OSRs) also work with partners to implement sales strategy and to help customers understand how Grainger can provide solutions to their business' MRO needs.nnYou Will:nnCUSTOMER SERVICEnnService multiple customer locations with the following specific responsibilities:nReceive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depletednGain knowledge of Grainger's offer to help improve orders through system integration.nResolve customer problems promptly to retain and promote customer loyalty.nFollow designated route defined by routing software tools and maintain route guides.nIdentify continuous improvement opportunities in productivity, process, and cycle timenComply with safety and inspection requirements of the facility where the service is being provided.nnACCOUNT GROWTHnnHelp create new orders by engaging with customers to identify additional product needsnProbes for customer needs during each site visit and works with sales partners to expand Grainger offeringsnParticipate in quarterly reviews with customers and sales partners to assess viability of Inventory Solutions offeringsnnYou Have:nn3 years' experience in selling or service environmentnHigh School Diploma or equivalentnCustomer service and sales growth orientednCollaboration and problem-solving skillsnHandle different technical and operational issuesnHave and maintain a valid driver's license in State of residencenMust carry required levels of automobile insurancennWe are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.nnWe are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.
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