Grand Traverse Resort
SUMMARY
This position educates and entices callers into booking a reservation while matching the caller's needs to the most suitable accommodations. It serves to maximize sales in rooms as well as golf, spa and restaurants on property while promoting goodwill and a good image for the resort on the phone.
ESSENTIAL DUTIES AND RESPONSIBILITIES
WORKING CONDITIONS
Office environment. The noise level in the work environment is usually moderate. Hours and days vary.
COMMENTS
Native American Preference will apply. Must be able to pass a background investigation and Drug Screen as a condition of employment. Must be able to work flexible hours and take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered an equivalent in lieu of stated minimums require prior approval of the Director of Human Resources.
This position educates and entices callers into booking a reservation while matching the caller's needs to the most suitable accommodations. It serves to maximize sales in rooms as well as golf, spa and restaurants on property while promoting goodwill and a good image for the resort on the phone.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Attend GTRS Orientation and Guest Relation classes.
- Accurately book reservations in the computer, inputting correct departmental codes.
- Answer phone calls promptly and professionally.
- Know the entire layout of the property and be able to describe, in great detail, the various accommodations and facilities available.
- Know/Understand all special promotions, packages, and rates.
- Have a working knowledge of the Group Reservations, Front Desk, and Housekeeping areas and how they relate/interact with the Reservations Department
- Handle no show reservations, cancellations, guarantees and direct billing according to departmental procedures.
- Typing, filing, and other clerical duties pertaining to the Reservations Department
- Attend GTRS Orientation and Guest Relation classes.
- Maintain an up-to-date information book and email
- Report any unusual requests and disgruntled guests to manager
- Maintain a clean and net work area
- Adhere to company/departmental policies and procedures including all safety and emergency procedures
- Follow proper grooming and dress standards set forth by the Employee Handbook.
- Maintain good rapport with fellow employees and reflect positive attitude.
- Maintain open line of communication with supervisor
- Understand and abide by environmental practices of the resort.
- Any other responsibilities deemed appropriate by Supervisors
- High school diploma or equivalent required
- Familiarity with Traverse City area required.
- 1 year sales experience is preferred
- Knowledge of hospitality industry preferred
- Strong computer knowledge & telephone skills a must
- Enthusiasm & Professionalism
- Excellent oral and written communication skills
- Detail Oriented
- A pleasant, outgoing, friendly, and customer service driven person is a must for this position
- Frequently required to sit for long periods of time, use hands to finger, handle, or feel and talk or hear.
- Occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
- Must occasionally lift and/or move up to 40 pounds.
- Comprehend & follow instructions
- Perform assigned tasks and meet deadlines
- Occasional high stress
WORKING CONDITIONS
Office environment. The noise level in the work environment is usually moderate. Hours and days vary.
COMMENTS
Native American Preference will apply. Must be able to pass a background investigation and Drug Screen as a condition of employment. Must be able to work flexible hours and take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered an equivalent in lieu of stated minimums require prior approval of the Director of Human Resources.