Inside SalesCustomer Service Representative

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

Join our team as an Inside Sales/Customer Service Representative for a leading printed circuit board manufacturing company. Responsibilities include managing customer inquiries, providing product information, processing orders, and ensuring client satisfaction. Strong communication skills, a customer-centric approach, and familiarity with PCB industry practices are key. If you're passionate about sales and customer service excellence, apply now to be part of our dynamic team!

Responsibilities

Receive inbound calls and emails

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Refer to premade scripts for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team quotas

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively