Domestic Service Representative

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

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We take care of our employees, and they take care of our customers!

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Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

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Our Mission

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We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

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Scope of Position: Maintains a heightened level of service to our customers through efficient timely execution of daily operations and data integrity while exhibiting Expeditors' culture.

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KEY RESPONSIBILITIES:

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  Ensure accurate and timely client billing, including dispute resolution

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  Understand customer expectation to ensure all the elements of the SOP and KPI's are met

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  Ensure compliance to company policies and external regulations

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  Complete cross training in order to support team coverage

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  Professionally represent Expeditors to our customers, service providers, and government agencies

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EXPECTATIONS:

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  Continually identify areas to improve efficiency

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  Embrace and adopt technology to optimize their ability to complete their work

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  Achieve standard of 52 hours training per year, including all mandatory trainings

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  Drive and develop customer relationship in order to exceed their expectations

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  Have a sense of urgency, be willing to help by offering solutions

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  Ensure smooth and timely shipment process flow

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  Ensure accurate and timely data entry into our operational system based on defined metrics

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  Track and trace shipments

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  Provide proactive and clear communication to internal and external customers

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MUST BE LOCAL

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Qualifications:

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  1-3 years accounts payable and general accounting experience

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  Proficiency in Microsoft products including Word and Excel

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  Strong Excel skills, including report preparation, VLOOKUP, Pivot Table, and more

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  Excellent verbal and communication skills

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  Detail oriented, well-organized self-starter with strong time management skills

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  Ability to multi-task and work independently or with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness

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  Open to change and willing to learn new skills

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  Sound understanding of accounting-related principles and relevant software

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  Fully proficient with various software applications (mainframe systems)

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  10-key by touch

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  Functions efficiently in a high stress environment

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  Willing to work overtime

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  An intimate understanding of Export Compliance

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  Certifications including Certified Export Clearance Specialist, Dangerous Goods - Ground and Air, IATA/FIATA, Export Compliance Specialist, Customs Broker, Sales Certification, Transition and Implementation

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Expeditors offers excellent benefits

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  Paid Vacation, Holiday, Sick Time

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  Health Plan: Medical, Prescription Drug, Dental and Vision

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  Life and Long Term Disability Insurance

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  401(k) Retirement Savings Plan (US only)

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  Employee Stock Purchase Plan

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  Training and Personnel Development Program

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  Expected compensation $18.00 to $22.00 per hour.

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All your information will be kept confidential according to EEO guidelines.