Customer Service Representative

Benefits:

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Free food & snacks

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Free uniforms

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Opportunity for advancement

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Training & development

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At Handyman Connection, our Customer Service Representatives (CSRs) are the heart of the business. You're often the first voice customers hear, and your role sets the tone for the entire customer experience. From scheduling jobs and managing relationships to supporting our craftsmen, this fast-paced, rewarding position ensures no two days are ever the same.

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We take pride in Delivering on Our Commitments, Respecting the Connections, Taking Pride in Our Work, and Practicing Continuous Improvement. If you thrive in a people-first, organized environment and love helping others, we want to hear from you!

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Why Join Handyman Connection?

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Be the Operational Backbone – Help keep jobs moving and customers happy.

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$18–$20/hr + Bonuses – Competitive pay with performance incentives.

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Dynamic, Engaging Work – If you love variety, this role keeps you on your toes.

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Grow Your Skills – Gain hands-on experience in sales, operations, and customer care.

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Flexible Scheduling – Full-time or part-time, with in-office opportunities.

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Supportive Team Culture – Join a tight-knit crew of CSRs, craftsmen, and franchise leadership.

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Tools That Help You Win – Use smart scheduling and CRM software like Dispatch and ClientTether.

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What You’ll Do:

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Handle Inbound Calls – Be the first point of contact for customers calling in.

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Schedule Jobs Efficiently – Match the right craftsman to the right job.

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Make Outbound Calls – Follow up on estimates, pending jobs, and satisfaction surveys.

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Use Call Scripts – Deliver consistent, branded communication.

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Keep Job Data Accurate – Log notes, update customer details, and maintain schedules.

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Resolve Customer Concerns – Respond quickly and professionally to build loyalty.

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Support the Field Team – Relay job details to ensure clarity and smooth handoffs.

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Meet Sales & Service Goals – Help convert leads into booked jobs and positive reviews.

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What We’re Looking For:

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Strong Communicator – You’re clear, friendly, and confident on the phone and in writing.

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Warm & Professional – You make a great impression and build trust with ease.

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Organized & Detail-Oriented – You manage tasks efficiently and don’t let things slip through the cracks.

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Comfortable With Outreach – You're confident calling customers and encouraging next steps.

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Tech-Savvy – Experience with Microsoft Office and CRM tools (or quick to learn!).

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Fast-Paced & Flexible – You adapt easily to shifting priorities.

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Self-Motivated – You stay focused and proactive without needing supervision.

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Experience a Plus – Customer service, admin, or call center background preferred.

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Familiar With Home Services (Bonus) – Knowing the basics of home repair helps, but isn't required.

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You’ll Thrive Here If You Are:

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A People Person – You love solving problems and making someone’s day better.

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Detail-Minded – You track jobs, follow up, and stay on top of deadlines.

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Sales-Savvy – You’re not afraid to pick up the phone and close the deal. A Multi-Tasking Pro – You like staying busy and getting things done.