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Remedy Staffing

Call Center Representative

Remedy Staffing, Honolulu

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Description
Position: Full-time, Call Center Representative
Location: Honolulu
Schedule: Monday through Friday from 8:00 am to 5:00 pm
Pay: $17.00 to $18.00 per hour (depends on experience)
Candidates must be in-state to apply and be considered.
Benefits:
  • Pay Cards, Direct Deposit & Weekly Pay
  • Medical/Dental/Vision/Prescription ( Note: Requires 20+ hours per week to qualify).
  • Free Online Skill Classes, EAP, Discounts & many more
We are looking for customer-focused Call Center Representatives to join a dynamic team in a high-volume service environment. In this role, you will be the first point of contact for clients, providing responsive, accurate, and empathetic support across a variety of inquiries. The ideal candidate is a strong communicator, comfortable navigating multiple systems, and committed to delivering a positive customer experience-even under pressure.
Job Duties:
  • Respond to inbound customer calls with professionalism, addressing a range of questions or concerns
  • Assist with account or service inquiries, system navigation, and online access issues
  • Provide service directly or refer calls to the appropriate resource.
  • Document customer interactions accurately and escalate complex issues, as needed
  • Support transitions or updates to internal systems, platforms, or procedures
  • Maintain service quality by following established policies, workflows, and service level expectations
#RemedyHIjobs
Job Requirements:
  • High school diploma or equivalent required
  • 1 year call center experience and/or technical rating experience training in personal multi-lines preferred.
  • Strong verbal and written communication skills
  • Strong interpersonal skills, ability to communicate effectively with others, and able to share in the Company's commitment to being "always here to help"
  • Excellent listening, analytical and problem-solving skills.
  • Ability to multitask across systems and maintain attention to detail
  • Availability for overtime and occasional Saturdays, as needed

Equal Opportunity Employer