Wesco

Representative - Customer Service

Wesco, Knoxville

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

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Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
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Process payments for cash account customers.
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Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
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Back-up support to sales counter with walk in and telephone inquiries.
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Qualifications:

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High School Degree or Equivalent required
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Associates' Degree (U.S.)/College Diploma (Canada) preferred
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2-4 years of relevant experience
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Solid interpersonal skills that allow one to work effectively in a diverse working environment
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Able to effectively communicate both verbally and in writing
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Able to work well under pressure
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Strong attention to detail
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Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
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Computer literate, including effective working skills of MS Word, Excel, and e-mail
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