ResinTech Inc
JOB DESCRIPTION: To provide technical support for our customers and sales team. Supports the lab and production team with product development and process improvement.
Primary Responsibility
- Will be the first point of contact for all technical inquiries
- Will support our customers by interacting with our lab, technical management and sales staff via phone and email
- Will prepare performance projections of our products manually, and with proprietary software for ion exchange resins, activated carbon and specialty separation technologies and products.
- Will enter and manage data in CRM.
- Will report to outside sales on all customer communications, national and international.
- Will work with sales and technical management to get timely accurate answers to technical questions and customer inquiries.
- Proficient in general water purification technologies Including ion exchange resin, activate carbon, specialty adsorption and related technologies.
- Utilize our extensive technical library to solve customer applications and provide solutions.
- Assist / author papers for publication at trade shows, presentations, seminars and training classes.
- Assist with R&D projects and new product development.
- Assists with technical writing of sales and marketing materials.
- Additional duties as assigned.
- BS Engineering or Chemistry
- 5+ years Water Treatment Experience
- Ion Exchange Experience a plus
- Microsoft Office
- Valid driver's license
- Occasional Travel on Airplanes
- Stand for long periods of time
- Light lifting
- Full-Time, On-Site Office, Laboratory, Chemical Production Facility