MUST HAVES:
nCandidates MUST be located within 1 hour of Phoenix or Tucson.
nCandidates must be able to attend 1st day orientation in person.
nMust have the ability to work a flexible schedule as dictated by business needs within operating hours 7:45am to 5:15pm, Monday through Friday.
nTraining is an intensive 3 weeks from 8:30am to 5pm.
nSpanish-speaking
nSOAZ – Posting ID # 5103 -AZDOR - Call Center Agent (100% Remote)
nDescription
nResponsible for professionally and courteously serving customers by handling all inbound
ntelephone calls pertaining to Individual and Business-related tax compliance, delinquency and
ngeneral information requests.
nResponsibilities:
nAnswering incoming phone calls in a fast-paced environment
nResolving Tier 1 level issues
nReviewing taxpayer accounts
nVerifying, gathering and simultaneously updating key information
nEducating taxpayers of online resources and current tax policies
nSubmitting requests for payment arrangements
nDocumenting actions taken into multiple systems
nParticipating in all team engagement activities
nMeeting performance expectations
nSkills Required:
nStrong ability to multitask
nBasic use of Microsoft Word, Excel and Google Workspace
nBasic math skills are required - addition, subtraction, multiplication and division.
nCommunicate well both in writing and verbally
nGreat interpersonal skills
nRetain knowledge easily
nCreative in problem solving
nGoal oriented
nOrganized
nExperience Required:
nPrevious two positions should each be at least one consecutive year in a fast-paced call
ncenter.
nNational call centers in industries such as finance/banking, insurance,
ntelecommunications (not technical support)
nExperience Preferred:
nExperience with participating in process improvement activities
nEducation Required:
nHigh school diploma or equivalent
nEducation Preferred:
nAssociate's degree or higher