Hotel Guest Service Agent - Front Desk Clerk

Do you thrive in a fast-paced environment? Do you enjoy providing top-notch customer service with a friendly smile? Join our team at Home2 Suites by Hilton Rowlett Rockwall Marina as a Full-Time Guest Service Agent at our front desk! As guests' first point of contact, you will play a crucial role in ensuring their stay is comfortable and memorable. This exciting opportunity lets you showcase your excellent communication and problem-solving skills.

This position is in Rowlett, TX, and offers a competitive pay rate of $16.50 per hour. Don't miss out on the chance to be part of our dynamic team and make a difference in our guests' experience! You will be provided with great benefits such as Competitive Salary, Paid Time Off, and Employee Discounts. Apply now and embark on a rewarding career in the hospitality industry.

What's your day like?

As a Guest Service Agent at Home2 Suites by Hilton Rowlett Rockwall Marina, you can interact with our guests and ensure a seamless check-in and check-out process. Your responsibilities will include answering phone calls and managing the front desk. Your commitment to providing exceptional customer service in a timely manner will be vital in creating a positive experience for our guests during their stay.

Join our team and be an integral part of our customer-centric environment, where your contributions make a real difference in our guests' overall satisfaction.

What we're looking for in a Guest Service Agent

Strong communication and interpersonal skills are essential for excelling as a Guest Service Agent at Home2 Suites by Hilton Rowlett Rockwall Marina. Proficiency in using hotel management software for tasks such as check-ins, check-outs, and generating reports is required. Attention to detail and the ability to multitask in a fast-paced environment are crucial for success in this role.

Prior experience in customer service or hospitality is beneficial but not mandatory. The ability to remain calm and professional under pressure and be a team player will greatly contribute to providing exceptional service to our guests. Join our team and showcase your skills in a dynamic and customer-focused setting.

Make your move

If you think this job fits what you are looking for, great! We're excited to meet you!