Customer Service Specialist

Job Descriptionn

Job Title: Entry-Level Office Administrative Assistant & Telephone Operator

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Employment Type: Full-Time / Part-Time

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Job Summary:

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We are seeking a reliable and detail-oriented Entry-Level Office Administrative Assistant & Telephone Operator to support our staffing agency's day-to-day operations. This role is ideal for someone with excellent communication skills, a positive attitude, and a desire to grow within the company. You will be the first point of contact for clients and candidates, both over the phone and in-person, and will assist with general administrative duties to keep the office running smoothly.

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Key Responsibilities:

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• Answer and route incoming phone calls in a professional and courteous manner
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• Greet and assist walk-in clients and job applicants
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• Schedule appointments and interviews for recruiters
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• Perform basic data entry and maintain candidate records in internal databases
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• Assist with onboarding documentation and employment forms
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• Monitor and respond to emails and office communications
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• File, scan, and organize documents (physical and digital)
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• Maintain office supplies and order replacements when needed
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• Support recruiters and office staff with general administrative tasks
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• Ensure the front desk and reception area remain tidy and welcoming
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Requirements:

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• High school diploma or equivalent (GED)
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• Strong verbal and written communication skills
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• Basic computer proficiency (Microsoft Office, email, and internet)
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• Ability to multitask and prioritize tasks in a fast-paced environment
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• Friendly, professional demeanor and strong customer service skills
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• Reliable and punctual with a strong work ethic
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• Bilingual (English/Spanish) is a plus but not required
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Qualifications:

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• Prior experience in an office, reception, or customer service role (not required)
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• Familiarity with staffing or HR environments is a bonus
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Benefits:

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• On-the-job training and professional development
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• Opportunity for growth within the company
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• Competitive hourly wage or salary (based on experience)
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• Paid time off, holidays, and potential benefits (if applicable)
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