Syntricate Technologies
Required Skills:
- Excellent communication and interpersonal skills
- Ability to work well under pressure and meet deadlines
- ServiceNow knowledge excellent managerial skills and ability to collaborate with team members.
- Ability to analyze a high volume of technical data and work in a fast-paced environment.
- Strong problem solving, analytical, and time management skills.
- Provides leadership in any one of these key ITIL areas: Incident Mgt, Problem Mgt, Change Mgt and Event Mgt.
- Work independently to lead resolution activities for complex enterprise impacting MIs, MICs and impactful incidents by engaging IT resources throughout the organization.
- Prioritize incidents according to their urgency and influence on the business and assign priority to the major incident as per the specified guidelines