Omni Eye Specialist
Summary
The Customer Service Supervisor is responsible for managing the day-to-day operations of the Customer Service department for our growing organization. This role has direct responsibility for developing, training and managing a Team of Professional Call Center Representatives.
Essential Duties and Responsibilities
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
The salary range for this position will be commensurate with the candidate's experience and skill level, with final compensation determined based on qualifications and relevant expertise.
Comprehensive Benefits Package :
Medical, Prescription Drug Coverage, Dental and Vision insurance
Wellness Incentive Programs, Nutrition Counseling
Low Cost Access to Fitness Centers
Headspace
ID Theft Insurance
Employer Sponsored Health Savings Account (HSA)/ Health Reimbursement Account (HRA)
Flexible Spending Account (FSA)
Employer Provided Group Term Life & AD&D
Short-term Disability
Life Assistance Program
Commuter/Parking Benefits (where applicable)
401K retirement plan with company match
Ancillary insurance options, including fraud, accidental and hospital indemnity
LifeMart- Employee Discounts Program
Paid Time Off and State Sick Pay (where applicable)
FREE Employee Refractive Surgery Program (terms apply)
The Customer Service Supervisor is responsible for managing the day-to-day operations of the Customer Service department for our growing organization. This role has direct responsibility for developing, training and managing a Team of Professional Call Center Representatives.
Essential Duties and Responsibilities
- Oversee call center staff and operations; provide leadership and support to call center specialists (for effective team management)
- Responsible for workforce planning, training and development of staff to ensure fulfillment of departmental and organizational goals
- Monitors call center representatives work station accountability outside their breaks and meal periods
- Monitors the Contact Center Client to ensure all incoming calls are being handled according to policy
- Manages departmental processes to ensure compliance with policies and regulatory standards
- Answers questions about organization and provides callers with address, directions, and other information
- Ensures patient referral source is kept abreast of patient care by entering all new referring physicians in the provider database and attaching new physician's contact information to the patients' electronic chart in all designated areas
- Maintains and controls the release of information to authorized persons only
- Organizes and maintains file system, ICS, and files correspondence and other records
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
The salary range for this position will be commensurate with the candidate's experience and skill level, with final compensation determined based on qualifications and relevant expertise.
Comprehensive Benefits Package :
Medical, Prescription Drug Coverage, Dental and Vision insurance
Wellness Incentive Programs, Nutrition Counseling
Low Cost Access to Fitness Centers
Headspace
ID Theft Insurance
Employer Sponsored Health Savings Account (HSA)/ Health Reimbursement Account (HRA)
Flexible Spending Account (FSA)
Employer Provided Group Term Life & AD&D
Short-term Disability
Life Assistance Program
Commuter/Parking Benefits (where applicable)
401K retirement plan with company match
Ancillary insurance options, including fraud, accidental and hospital indemnity
LifeMart- Employee Discounts Program
Paid Time Off and State Sick Pay (where applicable)
FREE Employee Refractive Surgery Program (terms apply)