Medical Assistant I - PCP Family Medicine

Minimum Qualifications: 

High School or equivalent. Certified or Registered Medical Assistant or graduate of an approved Medical Assistant program. CPR Certification required.  

Job Summary: 

To provide technical, supportive, age specific and developmentally appropriate patient care functions for assigned clinical area.

Job Duties:

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• Assists with patient flow within assigned outpatient clinic setting.
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• Responds in a timely manner to call-lights.
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• Provides comfort measures to patient / family.
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• Performs technical and supportive patient care skills, incorporating the patient's plan of care and following approved policy and procedure.
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• Obtains vital signs. Appropriately documents chief complaint and reason for visit.
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• Uses aseptic techniques and infection control measures in the performance of duties.
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• Accurately collects excretory specimens, such as urine and feces.
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• Obtains blood samples by venipuncture.
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• Accurately performs tests, such as basic urine chemistry using chemical strips, guaiac, Ph, blood glucose, UPT, and hemocult.
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• Measures and records intake and output as ordered.
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• Prepares and assists patients undergoing treatments, examinations, and procedures.
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• Recognizes patient care priorities, treatment plan, objectives, and potential crisis.
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• Under direction of physician, provides other treatments and care to patients appropriate to training, as assigned.
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• Recognizes and communicates patient needs and unusual occurrences with patients / families.
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• The MA will refill patient medications as requested, using the guidelines for the prescribing physician/provider in their assigned area and in accordance with the policy C51, Prescription Refill Management for Ambulatory Care Services.
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• Safely and properly administers medications as assigned.
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• Accurately documents / communicates interventions and measurements.
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• Communicates relevant information to appropriate health care provider.
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• Under supervision, completes accurate, concise, and legible documentation on patient clinic record.
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• Assist with medication reconciliation as required.
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• Assists in the maintenance of equipment, supplies, and the environment.
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• Assists in maintaining a clean and safe environment.
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• Checks equipment / supplies for expiration dates, electrical safety tags, intactness, and usability.
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• Cleans equipment and returns to its proper place.
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• Reports equipment and supplies needing replaced or repaired.
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• Stocks rooms, carts, cabinets, etc. as assigned / requested.
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• Respects and supports patient rights. o Serves as patient / family advocate.
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• Practices principles of patient and employee confidentiality.
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• Utilizes available resources and seeks assistance in dealing with ethical dilemmas, as appropriate.
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• Practices positive customer peer relations. o Consistently communicates in a professional and courteous manner.
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• Reports and seeks assistance in dealing with guest complaints / concerns.
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• Establishes and maintains a positive rapport with patient / family and co-workers.
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• Consistently responds to customer requests / needs in an appropriate manner.
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• Participates in and supports continuous quality improvement activities at the clinic / departmental level, as appropriate.
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• Demonstrates acceptable productivity and practices cost containment. o Prioritizes and completes all work in an effective and efficient manner.
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• Demonstrates initiative, resourcefulness, and flexibility.
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• Effectively and efficiently uses time, equipment, and supplies.
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• Functions as an interdependent and supportive team member. o Provides support and assistance, as appropriate.
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• With direction, remains calm and purposeful and responds in an appropriate, professional manner in emergent or chaotic situations. 
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• Participates in clinic meetings / activities and supports the clinical, departmental, and organizational philosophy and goals.
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• Accepts responsibility for own growth / development.
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• Participates in in-services and ongoing education programs.
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• Remains current on all in-service / education / credentials / certification requirements for position, as appropriate.
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• Exchanges constructive feedback with peers and others.
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• Conducts self-evaluation and participates in developmental goal setting. 
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Salary Range:   Actual salary commensurate with experience.

Work Schedule:

On-site, Monday through Friday, 8am to 5pm, and as needed on occasion.