Service Writer

Service Writer

Subaru South Charlotte | Charlotte, NC
“Whatever it takes to stand above the rest.”

Do you enjoy helping people and have a passion for the automotive industry? Subaru South Charlotte is looking for a personable and detail-oriented Service Writer to be the vital link between our customers and technicians.

This role is ideal for someone who thrives in a fast-paced environment, communicates clearly, and is committed to delivering a top-tier service experience from the moment a vehicle enters our lane to the moment it’s returned to the customer.

What We Offer:

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  Competitive Pay + Bonus Opportunities

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  401(k) Plan with Match

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  Health, Dental & HSA Options

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  Holiday Bonus Program

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  Employee Discounts on service, parts, and vehicles

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  Paid Training & Career Development

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  Closed on Sundays

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  Team-Oriented Culture and hands-on leadership

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Your Responsibilities:

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  Greet customers warmly and check them in for service appointments

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  Accurately document customer concerns and vehicle issues on repair orders

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  Communicate with technicians to understand diagnosis, timelines, and recommended repairs

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  Present repair estimates to customers clearly and professionally, answering questions and gaining approvals

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  Keep customers updated throughout the repair process and notify them of any delays or additional work needed

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  Coordinate vehicle delivery and ensure satisfaction with completed services

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  Maintain accurate records and follow dealership procedures for warranty, billing, and parts orders

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  Help maintain a clean, organized, and welcoming service lane

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What We’re Looking For:

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  Prior experience in a Service Writer, Service Advisor, or Customer Service role (automotive preferred)

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  Excellent communication and interpersonal skills

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  Strong organizational skills with attention to detail

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  Ability to multi-task in a high-volume environment

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  Basic mechanical knowledge and interest in the automotive industry

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  Familiarity with dealership management software (CDK experience a plus)

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  Valid driver’s license and clean MVR

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  Positive, team-focused attitude

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Ready to grow your career with a dealership that puts people first?
Apply today and join a high-performing team at Subaru South Charlotte.

Subaru South Charlotte is an equal opportunity employer. We maintain a drug-free workplace and are committed to fostering an inclusive environment for all employees.