Visual Edge Technology
WE HIRE CHAMPIONS!
Join Visual Edge It, where technology meets excellence. As evidenced by our partnership with the Pro Football Hall of Fame, we're embarking on a mission to build a winning team that achieves greatness. As a member of our team, you'll not only contribute to groundbreaking projects but also have the chance to showcase your skills and be recognized for your achievements.
With over 20 years of experience and a nationwide presence, Visual Edge IT provides unbeatable managed IT services, cybersecurity solutions, and document workflow innovations.
Join our team of over 1,000 passionate professionals and become a game-changer in the world of technology. With a focus on employee empowerment and a supportive work environment, Visual Edge IT is where champions thrive and new heights are reached.
ABOUT US
Visual Edge IT is a prominent provider of office equipment and managed IT services, serving small and mid-size businesses in the construction, education, finance, healthcare, manufacturing, and professional services industries. We provide best in-class IT solutions, project management, and service and support to improve our clients' productivity
and lower their costs.
POSITION PROFILE
As a Technical Account Manager , you will serve as a trusted advisor to a portfolio of clients, ensuring satisfaction, adoption, and retention through proactive relationship management and technical insight. From onboarding and implementation to optimization and support, you'll guide clients through every stage of their journey-while ensuring internal alignment and seamless service delivery.
JOB DUTIES AND RESPONSIBILITIES
Required Qualifications:
At Visual Edge IT, we are proud to provide:
Work-Life Balance
Visual Edge IT promotes a healthy work-life balance for employees by offering competitive pay, PTO, and nine paid holidays annually. We constantly review and find new ways to support our employees' needs.
Career Path
We encourage growth from within Visual Edge IT. We seek outside candidates who are driven and whom we can nurture along a career path, and we hire/promote internally. We also have opportunities to develop talent through training programs.
Insurance Benefits
We offer multiple plans to choose from to fit your individual needs. We offer medical, HSA, dental, vision, short-term disability, long-term disability, voluntary life insurance, employee assistance, and wellness programs. We provide all our employees a $50k life insurance policy at no cost to our team members.
401(k)
Visual Edge gives employees access to a 401k program and offers an employer match benefit. Visual Edge IT will match 100% of an employee's contribution up to the first 3% and will provide an additional 50% match on the next 2% of the employee contribution.
Visual Edge IT is and Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, marital status, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics. VEIT participates in the E-Verify Employment Verification Program.
Pay Range: $115,000 - $130,000 per year
Join Visual Edge It, where technology meets excellence. As evidenced by our partnership with the Pro Football Hall of Fame, we're embarking on a mission to build a winning team that achieves greatness. As a member of our team, you'll not only contribute to groundbreaking projects but also have the chance to showcase your skills and be recognized for your achievements.
With over 20 years of experience and a nationwide presence, Visual Edge IT provides unbeatable managed IT services, cybersecurity solutions, and document workflow innovations.
Join our team of over 1,000 passionate professionals and become a game-changer in the world of technology. With a focus on employee empowerment and a supportive work environment, Visual Edge IT is where champions thrive and new heights are reached.
ABOUT US
Visual Edge IT is a prominent provider of office equipment and managed IT services, serving small and mid-size businesses in the construction, education, finance, healthcare, manufacturing, and professional services industries. We provide best in-class IT solutions, project management, and service and support to improve our clients' productivity
and lower their costs.
POSITION PROFILE
As a Technical Account Manager , you will serve as a trusted advisor to a portfolio of clients, ensuring satisfaction, adoption, and retention through proactive relationship management and technical insight. From onboarding and implementation to optimization and support, you'll guide clients through every stage of their journey-while ensuring internal alignment and seamless service delivery.
JOB DUTIES AND RESPONSIBILITIES
- Act as the main point of contact for assigned clients, managing day-to-day needs, service escalations, and long-term goals
- Lead client meetings, business reviews, and performance reporting, driving actionable insights and continuous improvement
- Provide technical guidance across onboarding, implementation, and support phases, ensuring alignment with client business objectives
- Partner with internal teams to resolve issues and deliver high-value solutions efficiently
- Identify opportunities for upselling and cross-selling to expand client engagement
- Collaborate with Sales to support Managed Services contract renewals and position Visual Edge IT as the client's strategic partner
- Advocate for the client across internal departments while balancing organizational goals
- Help clients build and manage their technology roadmap and IT budgets
- Deliver tailored training and workshops to increase client adoption and product success
- Maintain familiarity with ConnectWise, Microsoft 365, and industry trends to offer timely, relevant solutions
Required Qualifications:
- Bachelor's degree in Computer Science, IT, Engineering, or a related field-or equivalent experience
- 4+ years in technical account management, consulting, or client-facing roles in Managed Services
- Proven expertise in IT infrastructure, SaaS solutions, and enterprise technology environments
- Strong presentation and communication skills across all organizational levels
- Experience with ConnectWise and Microsoft Office Suite
- Exceptional organizational skills with a client-first mindset
- A proactive, solutions-oriented approach with the ability to manage multiple client needs
- Strong collaboration skills to work cross-functionally with technical and sales teams
- A passion for creating long-term client value and a natural ability to translate complex tech into business outcomes
- Ability to work independently and manage competing priorities in a fast-paced environment
At Visual Edge IT, we are proud to provide:
Work-Life Balance
Visual Edge IT promotes a healthy work-life balance for employees by offering competitive pay, PTO, and nine paid holidays annually. We constantly review and find new ways to support our employees' needs.
Career Path
We encourage growth from within Visual Edge IT. We seek outside candidates who are driven and whom we can nurture along a career path, and we hire/promote internally. We also have opportunities to develop talent through training programs.
Insurance Benefits
We offer multiple plans to choose from to fit your individual needs. We offer medical, HSA, dental, vision, short-term disability, long-term disability, voluntary life insurance, employee assistance, and wellness programs. We provide all our employees a $50k life insurance policy at no cost to our team members.
401(k)
Visual Edge gives employees access to a 401k program and offers an employer match benefit. Visual Edge IT will match 100% of an employee's contribution up to the first 3% and will provide an additional 50% match on the next 2% of the employee contribution.
Visual Edge IT is and Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, marital status, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics. VEIT participates in the E-Verify Employment Verification Program.
Pay Range: $115,000 - $130,000 per year