YAI

Patient Services Specialist

YAI, New York

If you are a current YAI employee, please click this link to apply through your Workday account. (

Key/Essential Functions & Responsibilities

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Accepts calls from patients referred to PHC for medical services and collects information required to schedule appointments, assist callers or redirect calls.
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Completes registration process by obtaining patient demographic and insurance information and entering required data into scheduling database.
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Provides information regarding services, sliding scale fees and/or appointments to callers.
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Determines appointment type and length based on patient needs and schedules appointments for services using appropriate scheduling templates.
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Collects information needed to assist in connecting callers to appropriate departments for non-scheduling related inquiries and routes calls or takes messages, as applicable.
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Escalates callers with complaints or issues to supervisor or other identified staff, as directed.
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Participates in department meetings.
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Performs all related work, as assigned.
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Minimum Qualification Requirements including education, experience, licensure/certification, etc. and essential physical capabilities (e.g. lifting, assisting lifting, standing, etc.)

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High School diploma/GED; and
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At least six (6) months’ experience assisting customers and/or callers, preferably in a customer service capacity; and
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Ability to work on Saturdays on a regular, rotating schedule (at least once every 2 months) for PHC assignments
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Above average verbal communication skills
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Basic computer and written communication skills – including email, utilizing Workday and related systems (DA, etc.) to complete tasks
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Preferred Qualification Requirements (desired requirements beyond MQRs above)

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College credits and/or degree
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Prior experience in a call center environment or as a receptionist receiving a high-volume of calls and/or email inquiries
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Prior experience in healthcare
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Ability to speak a second language, ideally Spanish, Cantonese and/or Mandarin
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Schedule: Monday to Friday 9am to 5pm

Pay Rate: $17.00

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer.