LTD Hospitality Group is seeking highly motivated individuals with expertise in effective and efficient hotel operations. Our ideal candidates should exude a passion for the hospitality industry that will cultivate an exceptional guest experience. If you are looking for an exciting career with unlimited opportunities to thrive within LTD’s growing portfolio of properties, we have an immediate opening for you to join our team as a Night Auditor.
nThe Night Auditor will be responsible for the total desk operation during the hours of 11:00pm to 7:00am and keeping the managers informed of any guest complaints or situations that need immediate attention. Key job duties of a Night Auditor include:
nHandle guest check-ins and checkouts efficiently and in a friendly and professional manner.
nOrganize shift and review remaining reservations that are to arrive. Verify that all updated contingency reports have been run.
nVerify GTD no-shows and complete walked guest report and put a copy in immediate supervisor’s box.
nEnsure credit card draft capture is in balance.
nFile credit cards, keys and completed reports.
nComplete the express checkout envelopes and have the Night Housekeeping / Security Aide delivers to the guestrooms
nAssist guests with general services such as check cashing, making change, and answering any general questions pertaining to such things as hotel services, shopping, dining, entertainment, and travel directions.
nEnsure Property Management System is backed up nightly on designated tape and stored in the safe.
nEnsure that all wake up calls are handled promptly and properly.
nComplete a “person in charge” security report identifying any unusual events and place on the General Manger’s desk for review.
nReceive and transmit mail, phone, and written messages for guests.
nPost room charges, food & beverage charges, phone charges, compute guest bills (individual, group masters, and city ledger accounts) using PMS, collect payment and make change for hotel guests following all cash handling procedures as required by LTD.
nBalance accounts to zero as well as all restaurant credit card accounts. Balance all rebates, paid outs, and miscellaneous charges and attach calculator tape to each. Inform management of any discrepancies.
nComplete daily revenue report accurately and input daily summary records and same day selling strategy report.
nPrepare AM Housekeeping Status Report recording same day checkouts, ready rooms and rooms temporarily out of order. Prepare Newly Vacated Rooms report for Housekeeping showing early departures.
nReport to AM associate at the end of your shift, reporting any unusual conditions and occurrences.
nMonitor graveyard Night Housekeeping / Security Aide to ensure the assigned duties are completed.
nRepresent the Hotel in regard to guest complaints and situations that require immediate attention.
nOther and all duties, projects, and tasks as assigned.
nRequired Knowledge, Skills and Abilities (KSAs)
nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the requirements listed below are representative of the knowledge, skills and or ability required for this position.
nMust have prior Front Desk Experience.
nMinimum of a High School Diploma and some college preferred.
nMust be able to work a flexible schedule which includes evenings, weekends and holidays.
nMust have a good command of the English language and be able to read, write and speak English fluently.
nMust have solid computer skills to include core Microsoft applications and any additional brand specific applications as needed.
nMust have sold math skills.
nAbility to lead, train, and motivate team members.
nStrong communication and problem solving skills.
nMust possess solid relationship-building skills, people focused, highly organized and guest centric.
nMust have reliable transportation.
nLTD Hospitality Group has taken pride in superior hotel development and management for more than 30 years and is a recognized leader managing top-performing brands under Marriott, Hilton, Hyatt and InterContinental Hotel Group flags.
nLTD’s core values focus on people, relationships and opportunities. The LTD culture was established by the founding partners and to this day continues to guide the successful performance and profitability of our hotels, while maintaining the highest standards of quality, service and cleanliness.
nThe greatest key to our success is our people. Our diverse team of associates is responsible for creating a distinctive experience that keeps our customers coming back. We recognize that our people are our most valuable asset and are committed to investing in them. We provide comprehensive training, as well as career advancement opportunities for all of our associates. We also offer competitive benefits to ensure that a career at LTD is satisfying and rewarding in all aspects.
nBenefits:
nMedical, Dental, Vision & 401 (k) with company match
nVoluntary Short Term
nLife & Accidental Death Insurance
nHotel Discounts
nPaid Time Off
nTraining and Development Opportunities and Much More!
nFor more information about joining the LTD family, please visit . We look forward to hearing from you!
nLTD is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.