Description
If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Front Desk Attendant at the WELL Spa, Grand Geneva Resort & Spa, you'll greet and check guests in and out, book appointments, sign up and renew memberships.
Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. We are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together.
What will you be doing?
* Check guests in and out for spa appointments.
* Provide accurate and appropriate information to guests and customers.
* Input and retrieve information routinely from computer system.
* Respond to guest requests and handle guest issues or report complaints to management.
* Promptly answer telephone in a professional and clear manner. Input all information into computers to communicate guest requests and complaints.
* Answer guest questions regarding area or resort, outlet information and services.
* Perform additional duties as assigned.
What do you bring to the role?
* High school diploma or equivalent required. Prior spa experience preferred.
* Must have excellent communication and customer service skills, must have the ability to work with a team in a fast paced environment while multitasking.
* Ability to read, listen and communicate effectively in English, both verbally and in writing.
* Ability to access and accurately input information using a moderately complex computer system.
* Ability to work a flexible schedule including nights, weekends and holidays.
What's in it for you?
* A free, well-balanced meal every shift
* Discounted gym membership
* Room discounts at Marcus Hotels & Resorts
* Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
* Free parking
* "Two for one" movie theater coupons at Marcus Theatres
* Ability to grow your career and transfer from one property to another
* Early wage access
* Paid time off
* Flexible scheduling
* Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
* And more!
About Us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Grand Geneva Resort & Spa is an equal opportunity employer.