Front Desk Agent

POSITION SUMMARY:

Hotel Front Desk Agent's responsibilities include registering guests, managing reservations, providing information about rooms/rates/amenities, and assisting guests’ requests. Ultimately, the Hotel Front Desk Agent is here to help create a pleasant and memorable stay for the hotel guests.

HOTEL FRONT DESK AGENT’S DUTIES AND RESPONSIBILITIES:

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• Warmly welcome and greet all hotel guests
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• Perform all check-in and check-out tasks
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• Manage online and phone reservations
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• Inform customers about payment methods and verify their credit card data
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• Register guests and collect necessary information (e.g. contact details and exact dates of their stay)
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• Provide information about the hotel, available rooms, rates, and amenities
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• Respond to clients’ complaints in a timely and professional manner
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• Coordinate with housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
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• Upsell additional facilities and services, when appropriate
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• Maintain updated records of bookings and payments
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REQUIREMENTS:

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• Customer service attitude and passion
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• Excellent communication and organizational skills
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• Work experience as a Hotel Front Desk Agent, Receptionist, or in the Hospitality Industry
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Benefits:

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• Employee discount
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• Flexible schedule
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Schedule:

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• 8 hour shift
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• Day shift
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• Holidays
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• Monday to Friday
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• Night shift
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• On call
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• Weekends as needed
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