DCM INFOTECH LIMITED
No H1b candidates
We are looking for strong technical candidates
Job brief
We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager's role is to oversee a portfolio of assigned customers, develop new business from existing clients, and actively seek new sales opportunities.
Responsibilities
- Responsible for developing and managing client relationships, business strategy, and growth, P&L management, solutions, and delivery
- Lead account strategy and planning and identify opportunities for growth in the account.
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly, communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with the sales team to identify and grow opportunities within the territory
- Assist with challenging client requests or issue escalations as needed
- Experience in a professional services environment, working with offshore teams
- Proven work experience as an Account Manager / Client Partner/ Business Development Manager role at an IT/management consulting firm
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software (e.g. Salesforce,) and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Experience in handling technical clients.
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, deal shaping, negotiation, and presentation abilities
- Strong verbal and written communication skills
Basic qualifications: BA/BS degree in Business Administration, Sales, or relevant field.