Swickard Auto Group
Job Type
Full-time
Description
- Veterans encouraged to apply
- Luxury automotive experience preferred, prior automotive experience required!
Responsibilities:
- Welcome customers, assess service needs, and clearly explain recommended repairs and costs.
- Schedule appointments, write accurate service orders, and coordinate work with technicians.
- Keep customers informed throughout the repair process and ensure all work is authorized.
- Review completed work, explain charges, process payments, and follow up to ensure satisfaction.
- Maintain detailed service records and ensure accurate parts estimates and availability.
- Stay current on vehicle technology, safety protocols, and dealership procedures.
- Support overall service operations with inspections or other tasks as needed.
- Other duties as assigned
- Demonstrates a high "HQ" (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
- Education : High school diploma or equivalent.
- Experience: Minimum 2+ years of experience in the automotive industry. Land Rover or luxury brand experience strongly preferred. Service Advisor experience a strong plus.
- Certifications : A valid driver's license
- Strong understanding of automotive terminology and mechanical principles.
- Excellent communication and interpersonal skills, with the ability to explain technical details clearly and concisely.
- Customer service focuses on building trust and rapport.
- Ability to actively listen, identify customer needs, and address concerns effectively.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Proficient in computer skills and dealership management software (DMS).
- Ability to work independently and as part of a team.
- Open Service Appointment Schedule - customers schedule service appointments with us when it's convenient for THEM. This means we maintain a bustling shop with more work and greater income potential for the service team.
- Career Path - Swickard isn't just a J-O-B. You'll learn and grow into different roles and be able to take on new leadership responsibilities.
- Ongoing training and support
- We are an Equal Opportunity Employer and value diversity and inclusion at our company.
- Insurance: medical, dental, vision, life and pet insurance
- Optional disability coverage
- 401k plan - invest in your future!
- PTO and paid Holidays
- We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
- We're a hospitality company that happens to sell cars, parts, and service.
- We are a team. Everyone plays a role in our success.
- Culture: Our culture is defined by a few core principles: We want to be our customers' favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
- Highline Brands : Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
- We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.
Most people have a stressful experience buying or servicing their car. It shouldn't be that way. We're looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn't just what we do, it's who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes? #T5
Salary Description
$50,000 - $150,000 per year (commission-based)