Technical Customer Service Representative

Job Description
Marbach America is looking for a customer service representative to develop a very strong technical understanding of our process, tooling and materials.
General:
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Treat all Marbach information and customer information in a confidential manner.
Tasks:

• All aspects of order entry, quoting, and customer ordering.
• Maintain purchase order records and verify price quoted against the amount billed.
• Set-up and maintain job, vendor, and customer files in Oxiaon (similar to SAP) and Excel.
• Assist with special projects and other duties assigned by CS Manager and/or Plant Manager
• Interact with customers to provide information in response to inquires about products and services along with handling/resolving customer issues.
• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Perform customer verification
• Direct requests and unresolved issues to the designated resources
• Manage customers' accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken.
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Follow-up on open quotes and specialty projects.
• Use of MI-5 CAD/CAM software to review customer supplied information.
• Use of Oxaion to enter orders, quotes, scheduling, planning and processing of all information relevant to customer, material, & supplier management.
• Develop and maintain good working relationships with Marbach customers.
• Ability to handle varied functions in a quick, accurate manner while being able to cope with constant interruptions.
• Ability to travel to Charlotte, NC and/or Michigan City, IN for training and planned travel to customer sites.

Skills

• Use of Microsoft Office (Word, Excel, PowerPoint)
• Interpersonal skills
• Communication skills - verbal and written
• Listening skills
• Strong problem analysis and problem-solving skills
• Attention to detail and accuracy
• Strong organizational skills
• Adaptability

Benefits
Marbach offers health, dental and vision insurance to qualified employees as well as STD, LTD and life insurance. Marbach also offers a 401K plan matching up to 4% after one year with the company.
Marbach America is an equal opportunity employer.
Job Type: Full-time