Customer Service Supervisor - Hermitage

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About Us

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Youngstown Area Goodwill Industries, Inc. is dedicated to empowering individuals through meaningful employment opportunities. We foster an inclusive workplace and warmly welcome applications from individuals with barriers to employment, ensuring everyone has the chance to succeed.

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Job Summary

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We are seeking a reliable and enthusiastic Customer Service Supervisor to lead our front-end team at our Goodwill store in Hermitage, Pa . This role is pivotal in delivering exceptional customer experiences while overseeing daily operations and supporting staff. The ideal candidate is a dependable leader with strong communication skills and a commitment to regular attendance.

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Responsibilities

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• Supervise and train customer service representatives to ensure excellent service standards.
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• Handle customer inquiries, complaints, and escalations with professionalism and empathy.
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• Oversee cash register operations, including transaction accuracy and cash handling procedures.
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• Maintain a clean, organized, and welcoming sales floor and checkout area.
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• Assist with scheduling and coordinating staff to meet store needs.
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• Collaborate with management to achieve sales and operational goals.
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• Ensure compliance with store policies and safety standards.
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Qualifications

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• Proven leadership skills with the ability to motivate and guide a team.
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• Excellent interpersonal and communication skills.
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• Ability to stand for extended periods and lift up to 20 pounds.
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• Reliable with a strong commitment to punctuality and consistent attendance.
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• No criminal background that would be incompatible with a retail environment (background check required).
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• Proficiency in basic math and cash handling.
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• Previous supervisory experience in retail or customer service is but not required.
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We Welcome

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Youngstown Area Goodwill Industries, Inc. encourages applications from individuals with barriers to employment, including veterans, people with disabilities, and those seeking a fresh start. We provide training and support to help you thrive in this leadership role.

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Schedule & Availability

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• Part-time position with flexible hours based on store needs. Possibility of full-time in the future.
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• Store operates 7 days a week: Monday–Saturday, 9 AM–8 PM; Sunday, 12 PM–5 PM.
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• Must be available to work weekends and evenings as scheduled.
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How to Apply

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Interested candidates can apply in person at the store in Hermitage, Pa. , or online at Please bring a resume and be prepared to complete an application.

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Youngstown Area Goodwill Industries, Inc. is an equal opportunity employer. We value and are committed to creating an inclusive environment for all employees.

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Store operates 7 days a week: Monday–Saturday, 9 AM–8 PM; Sunday, 12 PM–5 PM.
Part-time, up to 30 hours per week. Future possibility of full-time.