Intake Coordinator (Law Office Receptionist)

Join York Law Firm as a Full-Time Intake Coordinator and immerse yourself in a purposeful legal environment right in the heart of Sacramento. This on-site position offers a dynamic chance to be the first point of contact, playing a crucial role in guiding clients through their legal journeys. With a pay range of $21-23 per hour , this role promises not only competitive compensation but also the fulfillment that comes from supporting people in times of need. You'll thrive in a culture that prioritizes empathy, integrity, and high performance. If you're passionate about providing exceptional customer and administrative service and are eager to contribute to a forward-thinking team, this is the perfect opportunity for you.

Leap and become an integral part of a team dedicated to problem-solving and client satisfaction. You will be provided benefits such as Medical, Dental, 401(k), accrued Paid Time Off, and Snack/Drink Room. Apply now to make a difference in the lives of those we serve and support our legal team.

Make a difference as an Intake Coordinator (Law Office Receptionist)

As an Intake Coordinator at York Law Firm, you will engage in a variety of tasks that are essential to our client-focused approach. Each day, you will welcome clients warmly and manage incoming calls, addressing inquiries with empathy and professionalism. You will be responsible for gathering vital information from potential clients and callers, collecting and organizing client data and documents, scheduling consultations, and ensuring a smooth transition into our legal services. Additionally, you'll organize and maintain client files and legal documents, allowing the firm to operate efficiently.

Your role will also involve collaborating with attorneys and staff to coordinate case management effectively. You can expect a structured work schedule, Monday through Friday, from 8 am to 5 pm. This routine provides a consistent framework that supports both your professional development and the firm's commitment to high performance and integrity in service delivery.

What matters most

To thrive as an Intake Coordinator at York Law Corporation, you will need a combination of essential skills and experience. Proficiency in answering multi-line phones with clarity and professionalism is critical, especially in a legal setting. A solid understanding of legal terminology and processes is preferred, as it will allow you to communicate effectively with clients and colleagues.

You should possess the ability to handle intake calls adeptly, identifying client needs while gathering and inputting crucial information into our software systems for decision-makers. Organizational skills are vital, ensuring that you can manage filing and saving documents efficiently. Being proactive and detail-oriented will help you stay ahead in a fast-paced environment.

Bilingual skills in English and Spanish are a strong asset, enhancing our ability to serve diverse clients. Familiarity with Microsoft 365, particularly Word documents and creating Excel tables, will further contribute to your success in this role.

Knowledge and skills required for the position are:

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• Experience with answering multi-line phones clearly and professionally, preferably in the legal industry.
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• Knowledge of legal terminology and processes is preferred.
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• Experience handling intake calls to identify the caller's needs and gather/input the necessary information into software for decision makers.
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• Experience with document management systems (naming, saving, and filing documents).
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• Proactive and organized.
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• Bilingual (English and Spanish).
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• Experience with Microsoft 365 (Word, Excel, Outlook, etc.)
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• Experience with CRM systems.
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Are you ready for an exciting opportunity?

If this sounds like the right job for you, don't wait - apply today to join our team. We look forward to hearing from you!

As a part of our hiring process and in accordance with applicable laws, York Law Firm will conduct a lawful background check after a conditional offer of employment is made. This background check may include verification of employment history, education, professional licenses and references. For roles where legally permissible, consumer credit report and/or driving record may also be reviewed