Lead Client Services Specialist

Description

Suncoast Veterinary Emergency & Specialty Center, located in Sarasota, Florida, is expanding the Client Services Team to better serve our clients and patients! We are currently seeking a Lead Client Services Specialist to support the day-to-day operations of the front desk team and partner with hospital leadership in delivering exceptional client and patient experience.   Our staff is closely aligned and committed to providing the highest quality of care to our patients and their families. Highly motivated candidates who are able to multitask and maintain a steady work pace are desired. Our ideal team members will work quickly and efficiently, with outstanding communication skills. Someone who has a strong work ethic, drive, and good follow-through will be the perfect addition to our customer-centered Client Services team.   This role will also provide broader operational support in areas such as scheduling, financial processes, internal system coordination, and occasional collaboration with hospital leadership on initiatives that support our clients, referring veterinarians, and community presence.   Applicants must be able to work varied shift hours, including nights, weekends, and holidays. Candidates ideally should have front desk experience in the veterinary field. They must also be able to communicate effectively with clients and coworkers, deliver exceptional customer service, show empathy and compassion for our clients and patients, have excellent phone skills, and be able to efficiently multitask. Proficiency with AVImark Veterinary Software is highly desired!   Our pay is beyond competitive, and we have an outstanding benefits package, including health insurance, 401k, employee pet healthcare discounts, uniforms, double time pay for working holidays, night and weekend shift pay differential and more!   Required qualifications:

• A professional manner and appearance are essential
• High school diploma or GED
• Two (2) years of experience working in customer service
• Ability to work nights, weekends, and some holidays if needed

Preferred qualifications:

• One (1) year or more of experience working in veterinary customer service
• Associate’s degree or higher, or equivalent work experience
• Veterinary practice software proficiency in AVImark
• Prior experience in a lead, trainer, or supervisory capacity is a plus

Schedule:

• Evenings, weekends, and nights
• Full-time

This position requires excellent customer service skills and the ability to remain calm and focused in emergency situations. The Lead Client Services Specialist greets clients, checks in their beloved pets, and helps assess the urgency of each case. They must maintain a professional, compassionate demeanor at all times.   The Lead Client Services Specialist also serves as a key point of contact between the medical team and the client. They accurately enter patient and client information, process deposits and payments, and ensure the front desk, lobby, and exam rooms remain clean and organized. Most importantly, they provide empathetic support and clear communication to our clients during what can often be very stressful moments.   Benefits:  

• Complimentary Short-Term Disability  
• Complimentary Life Insurance; with options to purchase additional voluntary benefits for self or family  
• Company Sponsored Employee Assistance Program (Headspace) 
• 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment 
• United Health Care UMR Insurance Plans with 3 tiered options 
• Flexible Spending Account or Health Savings Account options  
• United Healthcare Dental Insurance; includes a 100% paid premium option for team members 
• United Healthcare Vision Insurance options 
• Long Term Disability option (paid for by employee) 
• Progyny-Fertility and Family Building Support (up to $10,000 per attempt/ $30,000max) 
• Team Member Discounts for Pet Care 
• Paid time off - inclusive of sick, personal, and vacation 
• LGBTQIA+ support with FOLX HEALTHCARE (if UMR enrolled)
• Sword Digital Musculoskeletal & Physical Therapy Program (if UMR enrolled)
• Referral Bonus Program
• DailyPay on Demand

  United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.