61st Street Service Corp
Top Healthcare Provider Network
The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors . This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors' practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.
Job Summary:
The Patient Services Specialist I provides support to the departmental call center that handles large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referral/appointments, and general information for the Department of Radiology. The Patient Services Specialist I is part of a team that delivers an exceptional patient experience through excellent customer service, empathy and patience.
Job Responsibilities:
Hourly Rate Ranges: $23.82 - $30.02
Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.
61st Street Service Corporation
At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.
We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.
The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors . This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors' practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.
Job Summary:
The Patient Services Specialist I provides support to the departmental call center that handles large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referral/appointments, and general information for the Department of Radiology. The Patient Services Specialist I is part of a team that delivers an exceptional patient experience through excellent customer service, empathy and patience.
Job Responsibilities:
- Schedule appointment requests. Utilize existing tools to facilitate securing the right appointment with the right medical provider or team. Indicate special needs (e.g., special accommodation, interpreter, etc.).
- Communicate insurance participation, financial responsibility (if applicable), and time of service policy to patient population.
- Ensure that patients understand the arrival and check-in process, pre-appointment instructions, and patient safety precautions and other relevant information. Email specialty patient forms if needed.
- Obtain patients' insurance and demographic information and ensure all obtained information is registered in Epic. Accurately complete required tasks and fields in pre-registration.
- Perform real-time insurance verification and interpret responses. Inform patients of insurance requirements for services provided.
- Collect pre-registration information to address outstanding Epic work queue accounts.
- Perform outbound calls to perform Epic referral scheduling.
- Provide support and back-up coverage as needed and directed by Supervisor/Manager.
- General faxing, filing and mail sorting.
- Other duties as assigned.
- High School Diploma or the equivalent required.
- Minimum of 1 year of relevant experience, including proficiency in medical terminology and prior medical practice experience required.
- Excellent customer service skills and the ability to maintain a pleasant and helpful demeanor through all situations, including the ability to maintain professional demeanor under pressure due to the high volume and urgent nature of calls.
- Excellent skills in problem assessment, using good judgment and collaborative problem solving in complex and interdisciplinary settings.
- Excellent verbal and written communication skills, including interpersonal skills. Ability to communicate in a clear and concise manner and ensure understanding of information by patients and customers.
- Strong proficiency with Microsoft Office (Word and Excel) or similar software is required, and an ability and willingness to learn new systems and programs.
- Strong commitment to fostering diversity and equity.
- Ability to work independently and follow through and handle multiple tasks simultaneously.
- Prior high volume customer service experience in a call center environment is preferred.
- Bilingual (English/Spanish) a plus.
Hourly Rate Ranges: $23.82 - $30.02
Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.
61st Street Service Corporation
At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.
We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.