Airline Account Manager Starting at 68K

"ONE STEP CLOSER TO YOUR NEW CAREER STARTS HERE"

n

Hallmark Aviation is seeking an AIRLINE ACCOUNT MANAGER to provide Exceptional service

n

to our WORLD CLASS International Airlines at LAX airport.

n

The Airline Account Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.

n

Airline Business Manager Summary:

n

- Maximize airline account revenues and profitability; Control the budget for labor costs and allocation

n

- Ensure that airline account operates according to schedule and service level agreements

n

- Oversee the long-term analysis of manpower needs, groom potential leaders

n

- Manage, input, and update employee attendance records and ensure appropriate shift coverage using Attendance Enterprise timekeeping system

n

- Develop and cultivates strong customer relations/retention

n

- Support, hire, train their airline account team; coordinates between Human Resources, Training and Quality Assurance department to ensure a compliant and pleasant work environment

n

- Provide hands-on supervision of the staff and delegate workload

n

- Provide direct customer relations support

n

- Ensure cross training of staff members and monitor mandatory training

n

- Administer performance recognition and reward program(s)

n

- Carry out disciplinary action and motivational activities when needed

n

- Process promotion, demotion and termination paperwork

n

- Enforce company policies and procedures (including safety, security, and uniform & grooming standards)

n

Preferred Skills and Experience

n

o Proven LEADERSHIP abilities and ORGANIZATIONAL skills

n

o Familiarity with the Aviation industry (or B2B crack): Ticketing experience, passenger service experience

n

o PC basics (Outlook, Microsoft Word, Powerpoint, excel, Adobe PDF, etc.)

n

o Excellent interpersonal, coaching and counseling skills

n

o Self-driven focus on Customer and Client satisfaction

n

o Ability to excel under pressure of meeting extreme deadlines

n

o Able to communicate effectively, both verbally and in writing

n

o Experienced in planning a roster and monitoring work schedules

n

o Able to solve daily problems and make quick decisions within the operation

n

o Able to work varied hours, and flexible to travel if needed.

n

Apply online today!

n

Essential Requirements:

n

PREVIOUS AIRLINE EXPERIENCE
nAt least 18yrs old, with a High School Diploma or G.E.D.
nEnglish proficient, other languages may be required
nBasic Math Skills: Adding, Subtracting, Division, and Multiplying
nComputer Literate
nAble to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
nReading & comprehension of reference materials, instructions, policies & procedures

n

Basic Requirements:

n

Valid US work authorization
nProfessional demeanor and exceptional presentation
nFlexible schedule & availability
nBackground Check, Fingerprinting required
nDrug Screen required on day of hire

n

Required Skills

n

.

n

Required Experience

n

.

nn

Qualifications:
.