House Attendant

Overview

Opportunity:  House Person

Clean and maintain public hotel areas according to established brand/ hotel guest service and sustainability standards.

Your Growth Path    

Housekeeping Supervisor/Guest Service Agent – Executive Housekeeper or Front Office Manager

Your Focus

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• Greet and acknowledge guests in a courteous and friendly manner.
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• Inspect assigned areas and perform cleaning tasks accordingly. 
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• Collect trash from the service landings and dispose of in outside trash dumpsters.
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• Vacuum and dust guest corridors.
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• Pick up bed and other linen from hotel floors and transport to the laundry collection site.
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• Deliver clean linen to assigned sections.
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• Report maintenance issues.
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• Maintain cleanliness and organization of guest areas.
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• Respond to guest inquiries and assistance.
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• Work as a room attendant when staffing shortages occur or during peak periods.
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• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
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• Follow sustainability guidelines and practices related to HHM’s EarthView program.
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• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
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• Ensure overall guest satisfaction.
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• Perform other duties as requested by management.
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Your Background and Skill

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• High School diploma preferred.
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• Previous housekeeping experience required or equivalent training preferred.
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Work Environment and Context

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• Work schedule varies and may include working on holidays, weekends and alternate shifts.
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• Requires standing for extended periods, walking, pushing, pulling, lifting up to 25 pounds, reaching, bending and kneeling to reach all areas.
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• Usage of cleaning chemicals.
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What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It