PAM Health Corp Business Office
Overview
PAM Health is seeking a highly motivated and skilled Mid-Level IT Engineer to join our growing team. This role is crucial in ensuring the smooth and efficient operation of our IT operations and infrastructure while also playing a key part in the implementation of new technologies and systems. The ideal candidate will possess a strong technical foundation, excellent problem-solving abilities, and a proactive approach to maintaining and improving our IT environment. This position requires a blend of operational expertise, end-user support skills utilizing ITIL processes, and hands-on implementation experience with a focus on modern endpoint management and strong communication skills.
Responsibilities
PAM Health is seeking a highly motivated and skilled Mid-Level IT Engineer to join our growing team. This role is crucial in ensuring the smooth and efficient operation of our IT operations and infrastructure while also playing a key part in the implementation of new technologies and systems. The ideal candidate will possess a strong technical foundation, excellent problem-solving abilities, and a proactive approach to maintaining and improving our IT environment. This position requires a blend of operational expertise, end-user support skills utilizing ITIL processes, and hands-on implementation experience with a focus on modern endpoint management and strong communication skills.
Responsibilities
- Provide day-to-day operational support for critical IT systems, including infrastructure, (servers, storage, applications and endpoints.)
- Troubleshoot and resolve technical issues in a timely and effective manner, escalating complex problems as needed.
- Participate in the planning, testing, and implementation of new IT infrastructure and solutions, including Virtual Desktop Infrastructure (VDI) environments.
- Assist in the configuration, maintenance, and monitoring of IT systems to ensure optimal performance and availability.
- Contribute to the development and maintenance of technical documentation, including standard operating procedures (SOPs) and knowledge base articles.
- Collaborate with other IT team members and departments to support business needs and projects.
- Perform regular system maintenance tasks, such as patching, upgrades, and backups.
- Monitor system performance and identify potential bottlenecks or areas for improvement.
- Ensure adherence to security policies and best practices, including endpoint protection measures.
- Participate in on-call rotation for after-hours support as required.
- Stay up to date with emerging technologies and industry trends.
- Provide end-user support following ITIL processes for incidents, problems, and change management.
- Manage and maintain end-user computing devices, including laptops, desktops, and mobile devices.
- Administer and support Virtual Desktop Infrastructure (VDI) environments.
- Perform IT asset management tasks, including tracking hardware and software inventory.
- Utilize tools like Microsoft Intune and Entra ID (Azure AD) for device management and user authentication.
- Conduct IT asset discovery to maintain an accurate inventory of IT resources.
- Identify opportunities for and implement IT automation to streamline routine tasks.
- Manage and maintain endpoint protection solutions to safeguard company assets.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3-5 years of experience in an IT support or engineering role.
- Solid understanding of core IT infrastructure components, including:
- Windows and/or Linux server operating systems.
- Networking concepts (TCP/IP, DNS, DHCP, VPN).
- Storage solutions (SAN, NAS).
- Virtualization technologies (e.g., VMware, Hyper-V).
- Cloud platforms (e.g., AWS, Azure, GCP) is a plus.
- Experience supporting and managing Virtual Desktop Infrastructure (VDI) environments.
- Experience with scripting languages (e.g., PowerShell, Python, Bash) is desirable.
- Familiarity with monitoring and alerting tools.
- Strong analytical and problem-solving skills with a methodical approach to troubleshooting.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical audiences.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
- Relevant certifications (e.g., CompTIA Server+, Network+, Security+, Microsoft Certified: Azure Administrator Associate, AWS Certified SysOps Administrator - Associate, ITIL certifications) are a plus.
- Demonstrated experience using ITIL processes for end-user support.
- Experience managing and maintaining end-user devices.
- Hands-on experience with Microsoft Intune and Entra ID (Azure AD).
- Familiarity with IT asset management principles and tools.
- Experience with IT asset discovery methods.
- Basic understanding of IT automation concepts and tools.
- Experience with endpoint protection solutions.
- Experience with specific industry-related software or systems.
- Deeper knowledge of ITIL framework.
- Experience implementing and managing IT automation workflows.