RTX

Customer Technical Service Engineer

RTX, East Hartford

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Date Posted:

2025-07-31

Country:

United States of America

Location:

PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons.

For a complete definition of "U.S. Person" go here.

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Security Clearance:

None/Not Required

Pratt & Whitney is working to once again transform the future of flight-designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. So, calling all curious.

Come ready to explore and you'll find a place where your talent takes flight-beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we'll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

As a valued member of the CTS Team, this engineer will be the primary point of contact within the PW4000 and PW2000 Hot section and controls Module CIPTs, the MRO shop, and the Airline Customer.

What You Will Do:

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The CTS Engineer will ensure customer issues, field service events and inquiries are appropriately assigned and worked in an agreed upon priority to achieve timely response.
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Secure required resources within the CIPT and other engineering functional groups as necessary. Typical associated tasks include but not limited to the following;
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As Member of the CIPT the CTS Engineer will be the focal for establishing and managing part/component maintenance strategies for supporting aftermarket overhaul objectives, such as, Limit Creation and Extensions, Repairs, Generation/Revision
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Design Iterations - As they relate to solving an overhaul issue
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Spares and Asset Reallocation
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Engine Manual Clarification/Revisions
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Develop & implement aftermarket plan for critical material plan. Develop aftermarket strategy in synergy with Engineering Changes.
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Support Engineering Enable Aftermarket: Technology / Cost. Facilitate and Process Engineering Authorization (EA) documents for engine/module piece part inspection and repair data for limit extensions, one time concessions and Manual limit updates.
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Develop response and or action plan to resolve MRO issues reported to CTS via the EagleNet communication tool from Field Representatives or other means.
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Coordinate with Engineering functional groups for development of new maintenance criteria / inspections in support of the MRO shop and flying fleet.
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Support the development of hardware retrofit and associated industrial hardware plans to ensure support of MRO work scope and schedule.
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This assignment offers interesting and exciting insight to the Airline operations, Engine shop activity.
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Job requires flexibility and adaptability to changing requirements and ability to multi task across several engine disciplines and across several OCE engine models
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Qualifications You Must Have:

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Bachelor's Degree in Engineering or equivalent background.
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5+ years of engine test, design, project, overhaul and/or repair engineering experience or equivalent experience or 3+ years with an advance degree.
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Must be a U.S person/Permanent Resident
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Qualifications We Prefer:

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On the job training and familiarization can be considered for favorable candidates.
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General knowledge of gas turbine engines, control systems, nacelle, and experience with airline customers or airframers is also favorable.
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We value excellent written and verbal communication skills as well as good interpersonal and team player qualities
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What We Offer:

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Relocation Package
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Benefits
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Learn More & Apply Now!

What Is My Role Type: In addition to transforming the future of flight, we are also transforming how and where we work. We've introduced role types to help you understand how you will operate in our blended work environment. This role is:

This role is:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility.

The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels.

RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

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Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.