Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply. Responsibilities: • Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints • Communicate frequent customer suggestions to the team to troubleshoot • Keep track of customer accounts and make updates with new account information as necessary • Utilize scripts to handle difficult customer situations and bring them higher up, if necessary • Create records of customer interactions and follow up to ensure all questions have been answered • Handle inbound and outbound customer calls to provide company information & schedule appointments. • Make up to 40-50 follow-up phone calls daily - (No cold calls). • Send emails, texts, and handwritten notes to our lead database. • Update customer interaction in CRM to ensure efficient lead management. • Manage Multiple Excel Spreadsheets. • Provide support to Management and the Real Estate Team. • Assist with special projects and tasks as needed. Qualifications: • Display strong communication skills, active listening skills, and personal skills • Strong knowledge of customer interface and interaction • High school diploma, G.E.D. or equivalent • College Degree or Equivalent Experience Required. • Flexible work schedule - 40 hours per week. Potential for hybrid remote work schedule. • Self-motivated and self-directed with a track record of successful, credible lead follow-up and sales development. • Ability to work efficiently while maintaining accuracy and attention to detail. • Demonstrates active listening and exceptional written and verbal communication skills. • Well organized and able to multitask. • Curiosity and willingness to learn and grow. • Proficient with Client Relationship Management (CRM), preferably Sales Force. • Proficiency in MS Office Suite & Google Calendar. • Speaks fluent and clear English. • Must pass a CORI check. Compensation: $24 - $26 hourly
n• Handle inbound and outbound customer calls to provide company information & schedule appointments. • Make up to 40-50 follow-up phone calls daily - (No cold calls). • Send emails, texts, and handwritten notes to our lead database. • Update customer interaction in CRM to ensure efficient lead management. • Manage Multiple Excel Spreadsheets. • Provide support to Management and the Real Estate Team. • Assist with special projects and tasks as needed.