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Blue Sky Hospitality Solutions

Front Desk Agent

Blue Sky Hospitality Solutions, Pittsburgh

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Join Our Team as a Front Desk Agent at Wyndham Garden Pittsburgh Airport!

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Are you a friendly, team-oriented individual who loves making people feel welcome? At Wyndham Garden Pittsburgh Airport, we're looking for a dedicated Front Desk Agent to be the first point of contact for our valued guests. In this role, you'll be responsible for providing exceptional service and ensuring a positive experience from check-in to check-out.

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What We Offer:

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  • A supportive and dynamic team environment
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  • Opportunities for professional growth and development
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  • Competitive pay and benefits
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Your Role: As a Front Desk Agent, you will:

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  • Warmly greet and welcome guests upon arrival, making them feel at home.
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  • Efficiently register guests into our system, confirming reservations and payment details.
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  • Promote our Guest Loyalty Program, ensuring members receive their benefits and recognition.
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  • Handle guest payments and maintain an accurate house bank.
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  • Respond to inquiries and requests with a positive attitude, including late check-outs, room changes, and billing questions.
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  • Keep an organized activity log for proper follow-up and guest satisfaction.
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  • Manage safety deposit box access and assist with mail and information requests.
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  • Book reservations and provide local attraction insights to enhance our guests' stay.
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What You Bring:

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  • A friendly, easygoing demeanor and a passion for customer service.
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  • Familiarity with office equipment (fax, printer, etc.) and basic bookkeeping.
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  • Proficiency in English (oral and written) and strong communication skills.
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  • Good organizational skills and the ability to multitask in a fast-paced environment.
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  • Problem-solving abilities and a proactive approach to guest needs.
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  • A high school diploma: additional qualifications are a plus.
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Join Us! If you're looking to be part of a team that values your contribution and promotes a positive work culture, we'd love to hear from you! Apply today and start your journey with Wyndham Garden Pittsburgh Airport.