Accounts Representative

Accounts Representative
Benefits of working at VCU
All full-time university staff are eligible for VCU's robust benefits package that includes: comprehensive health benefits, paid annual and holiday leave granted up front, generous tuition benefit, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more. Learn more about VCU's benefits here.
Job Code
18111
Recruitment Pool
All Applicants
Posting Number
req7849
Unit
Parking and Transportation Services
Department
Parking and Transportation Services, Campus Enterprises
Department Website Link

Location
VCU
Address
907 Floyd Ave, Richmond, VA 23284 USA
Duties & Responsibilities
Summary
VCU's Campus Enterprises is seeking to hire an Accounts Representative for their Parking and Transportation unit. The Accounts Representative assists with the daily operations of the customer service offices by assisting customers and managing customer parking accounts.
The Accounts Representative responds to customer inquiries in person, online and via telephone, in a timely and respectable manner by practicing first call resolution, preventing call escalation, and adhering to service procedures and guidelines. They will daily reconcile cash, check, and credit card payments, issue parking permits, resolve parking citations, and utilize several technology solutions including T2 Flex, a POS terminal, cash register, and several cloud based systems used by Parking and Transportation Services.
Responsibilities include (but are not limited to):
Subscriber Inquiries

• Responds to customer inquiries in-person, via telephone, and email in a timely manner by practicing first call resolution, prevent call escalation, and adhering to procedures and guidelines
• Addresses parking issues and determines space eligibility
• Issues permits for, and resolves complaints from, faculty, staff, and students

Financial Responsibility

• Daily reconciles cash, check, and credit card payments issued for permit purchases and citation payments, using end-of-day resorts produced using T2 Systems, POS terminal
• Maintains a daily individual register change fund of $150.00
• Accurately enters transactions to appropriate Banner index/accounts on a daily basis; responsible for correcting entries as needed
• Verifies payroll deduction requests. Submits date for changes, updates, or refunds according to departmental guidelines
• Collects funds from towing vendor as needed
• Coordinates supporting documents from Enforcement & Safety Supervisor, verifies the tow, and updates the system as "paid"
• Demonstrates a commitment to risk assessment (considering cost, benefit, and impact) utilizes identified internal control mechanism practices routine verification of the accuracy of data

Permit Inventory Control

• Manages assigned permit inventory in compliance with established departmental guidelines
• Utilizes individual daily permit reconciliation reports for permit tracking purposes, to audit and monitor permit inventory and all related permit material
• Verifies and relays scofflaw and citation information, when needed

Dispatching Assistance

• Receives and relays information to the field officers, to include monitoring during tow/immobilization situations as needed, utilizing a handheld radio device
• Transmits information by way of 10 codes and phonetic alphabet, in accordance with departmental policies and procedures, for proper operation

Qualifications
Minimum Hiring Standards

• Excellent oral and written communication skills
• Ability to meet deadlines without sacrificing quality production
• Ability to type at least 45wpm
• Possess average computer software skills/learning ability
• Must possess a high school diploma, GED or equivalent experience
• Ability to work in a diverse work environment
• Demonstrated experience working in and fostering an environment of respect, professionalism, and civility with a population of faculty, staff, and students from various backgrounds and experiences, or a commitment to do so as a staff member at VCU

Preferred Hiring Standards

• College degree in Business Administration, Finance, or Service field
• Experience working in a university setting
• Familiarity with T2 Systems, JustPark technology, and/or POS systems
• Experience in a professional office environment

Required Licensure/Certification

• Valid Driver's License

Physical and Cognitive Requirements
Physical Demands & Activities
Light Lifting (<20 lbs): Essential
Moderate Lifting (20-50 lbs): Marginal
Heavy Lifting (>50 lbs): Marginal
Pushing/Pulling: Marginal
Standing: Essential
Sitting: Essential
Repetitive Motion: Essential
Walking: Essential
Climbing: Marginal
Reaching: Marginal
Bending: Essential
Kneeling and Stooping: Marginal
Crawling: N/A
Manual Dexterity: Essential
Operation of Foot or Leg Controls: Marginal
Environmental Conditions
Extreme heat/cold: Marginal
Extreme Noise: Marginal
Vibrations: Marginal
Fumes: Marginal
Mists/gases: Marginal
Emotional Demands
Fast pace: Essential
Average Pace: Essential
Multiple Stimuli: Essential
Intense Customer Interaction: Essential
Frequent Change: Essential
Mental/Sensory Demands
Close Vision: Essential
Distance Vision: Marginal
Vision Shades/Colors: Marginal
Memory: Essential
Reasoning: Essential
Hearing: Essential
Reading: Essential
Analyzing: Essential
Logic: Essential
Verbal Communication: Essential
Written Communication: Essential
Work Days/Hours: Monday-Friday, 8:30am-5:00pm
ORP Eligible: No
Job Code Slotting: Financial Technician FS 1-3 (18111-18113)
FLSA
University Employee
Job FTE
1
Exemption Status
Non-Exempt
Restricted Position
No
E-Class
UF - University Employee FT
Job Category
University Employee
ORP Eligible
No
Salary Range
$43,335
Compensation Type
Salaried
Target Hire Date
8/25/2025
Contact Information for Candidates
Mia Williams

Documents Needed to Apply
ResumeCover letter