Front Desk Agent

Job Summary:
We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills.

Compensation: $18.00 - $19.50 

Key Responsibilities:

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• Check guests in and out by confirming reservations, assigning rooms, and issuing keys.
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• Handle guest requests and complaints promptly and professionally.
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• Manage cash drawer and process payments (room charges, cash, debit, or credit).
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• Keep the front desk area and lobby clean and organized.
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• Coordinate with housekeeping to ensure room readiness for guests.
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• Provide guests with directions and information about the property and local attractions.
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• Answer guest calls, messages, and process requests or concerns.
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• Run daily reports and ensure the accuracy of information.
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• Assist guests with special requests and ensure their satisfaction.
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• Follow all company policies, and safety procedures, and maintain confidentiality of guest information.
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Requirements:

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• High school diploma or equivalent.
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• Strong communication and customer service skills.
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• Ability to work independently and handle stressful situations.
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• Proficiency in Windows operating systems and office software.
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• Ability to work well with others and develop positive working relationships.
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• Ability to lift to 50 pounds occasionally and 10 pounds frequently.
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