FirstLink is looking for Part-Time Call Specialists. The Call Specialist will provide support to individuals reaching FirstLink by phone call, text, or online chat. You will lend a listening ear, de-escalate emotional and mental health crises, and make appropriate referrals to local community resources. Your primary responsibility will be engaging with help-seekers across all FirstLink lines, including the 988 Suicide & Crisis Lifeline, 211 Information & Referral Helpline, and various regional or statewide crisis lines. A successful candidate will have some experience in crisis intervention or customer service, as well as strong written and verbal communication skills.
nPart-Time Call Specialists must be able to work a minimum of 16 hours per pay period, including every other federal holiday. Part-Time employees may work up to 29.5 hours per week. Call Specialists are scheduled for 4- or 8-hour blocks. Availability until midnight several days of the week/weekend, at minimum, is required . Part-Time employees are also required to work three 8-hour weekend shifts per month.
nFirstLink provides extensive training to ensure that you are confident and ready to make a difference in the lives of others everyday.
nAre you ready for an exciting opportunity? Apply today!
nnnnJob Type: Part-time
nnnSalary: $18.00 per hour
nnnBenefits:
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- Employee Assistance Program n
Schedule:
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- After school n
- Evening shift n
- Holidays n
- Night shift n
- Weekend availability n
Required Education and Experience:
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- Must have a high school diploma or GED n
- Must be 18 years of age or older n
- Must be able to read, write, and follow oral or written instructions n
- Minimum of 6 months' working experience in a call center, customer service, human service, or mental health field n
Work Location: In person